Field Service Technician - Cargo; Quebec Job Montréal area,Montreal Province de Québec Canada,Trades / Skilled Labor

Position: Field Service Technician I- Cargo (Quebec)
Location: Montreal

Job Description

As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic and mechanical repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical, mechanical and hydraulic schematics to assist in isolating fault to root cause component/assembly.

Cross trains on products serviced in the field, and displays basic proficiency in servicing the X-Ray and Cargo Inspection Systems product lines. General heavy commercial vehicle repair and setup. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

Duties & Responsibilities

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Complete and maintain product training and certification for all serviced products

Responsible for meeting service repair and preventative maintenance needs and driving customer satisfaction

Responsible to respond as required in accordance with customer contract requirements and manager requests

Installs, repairs and maintains equipment in the field;
Electrical, Computer (hardware and software, mechanical, hydraulics, pneumatics, vehicle and other equipment
• Provides customer training as required.

Documents all inspections, maintenance, repair work and submits paperwork in a timely basis

Order, install, and return parts and manages repair parts cycle time and returns

Prepares formal reports

Ensures that tools and test equipment are properly maintained and calibrated

Assesses performance based on field support data

Review, record and submit all expenses on time without delay

Provide technical support to customers and other service professionals as required.

Maintains clear and concise business communication, both oral and written

Exercises every available measure to control and minimize costs

Travel, overtime and work hours other than Monday-Friday may be required

Maintain Smiths Detection core values

Comply with and ensure department compliance with Company health, safety and environmental policies

Comply with all applicable Canadian export control and security regulations

Other duties as required or requested

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The

Individual

Education/Training:

Associate’s Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience is acceptable (> 3 years work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:

Minimum of 3 years experience directly involved in…


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