Senior Technician Service

This role is responsible for servicing, troubleshooting, programming, commissioning, and maintaining integrated electronic security and low-voltage systems. This position works directly with customers to diagnose system issues, perform preventive and corrective maintenance, and ensure systems operate reliably and efficiently. The specialist provides technical expertise for access control, video surveillance, intrusion detection, and related integrated systems while delivering a high level of customer service.

Responsibilities

Troubleshoot, repair, and maintain electronic security systems.

Perform scheduled preventive maintenance and inspections.

Program, configure, and commission security and integrated building systems.

Respond to service calls and resolve customer issues in a timely manner.

Document service activities, deficiencies, and corrective actions.

Provide technical support and training to customers.

Coordinate with Service Coordinators, Project Managers, and Operations teams.

Maintain accurate records, reports, and service documentation.

Follow all company safety policies and industry standards.

Support installation personnel on project sites.

Provide information and support for other contractors on project site.

Troubleshoot installation issues during both the startup, commissioning, and servicing of building special systems.

Provide input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems.

Ensure timely software backups are created for projects, service and software development.

Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.

Provide service support on existing systems insuring their proper and efficient operation as well as providing ongoing support to the facility’s building engineers.

Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.

Assist in preparing of as-built drawings and Operation & Maintenance Manuals.

Assist in turnover of projects from Operations Team to Service Team.

Assist Sales team during estimating phase including potential product or system demonstrations.

Willing and able to be on call for 24-hour emergency service response.

Participate in an on-call support rotation.

Other duties as assigned.

Required Qualifications

Must be eligible to obtain Secret Clearance

5 years plus of experience in installing and servicing security solutions.

Proficiency in computer operating systems, including the MS Office Suite of products.

Experience with access control, CCTV, intrusion, and integrated security platforms.

Knowledge of systems such as Genetec, LenelS2, Software House, Avigilon, Bosch, or similar platforms.

Excellent customer service and communication skills.

Ability to work with electronic equipment such as volt meters, amp meters, and oscilloscopes.

Competence in troubleshooting basic electrical and electronic circuitry, including reading and interpreting electrical and electronic diagrams.

Clear and concise communication skills, both verbal and written.

Preferred Qualifications

Vendor Certification in low voltage systems (e.g., LENEL, GENETEC, MILESTONE, AVIGILON, AMAG, Keyscan, Kantech, SENSTAR, HANWHA, BOSCH, DSC, and others).

Postsecondary training in electronics or equivalent (considered an asset).

Strong networking and IP-based systems knowledge.

Ability to empathize with others' issues and perceptions and to creatively and effectively work through these issues to achieve successful outcomes and ensure customer and employee satisfaction.

Salary Range
$35.90 - 52.25 (DOE)

Vacancy Status
This posting is for a current and existing vacancy

PHYSICAL DEMANDS
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required tostand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required touse hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The use of power tools will berequiredto effectively perform this position. The employee must occasionally lift and/or move up to 50 poundsand maybe required to…