Technician - Advanced, Business Technician

Position: Technician - Advanced, Business Technician I
Location: Montreal

Name And Description Of Hiring Department
The Quebec Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Main

Job Duties / Accountabilities

Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers

Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers

Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service

Perform maintenance and upgrades on operating software and hardware

Escalate any event beyond his control to the support teams

Ensure adherence to each customer’s maintenance agreement

Manage Service Level commitments to our customers

Maintain relations with customers and various groups within Bell Canada

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement. The technician may also be assigned to customer on site.

Prerequisite

Candidates who are part of the Craft and Services bargaining unit must have;

A college diploma in electronics or telecommunications, or equivalent work experience

Candidates from outside the Craft and Services bargaining unit must have:

A college diploma in electronics or telecommunications, or equivalent work experience

A minimum of a high school diploma

Fluent in French

Hold a valid driver’s license Class 5

Possess good manual dexterity and able to work with different hand tools

Capable to climb telephone poles and/or climb and carry ladders

Capable to kneel and bend and work in areas with restricted movement

Capable of differentiating coloured wires (colour code)

Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

Essential Qualifications / Skills

Intermediate knowledge of the outside plant, telecom equipment, and telecom network

Intermediate knowledge with the following products:

routers

switches

firewall internet security

wireless technology

Basic knowledge of LAN and WAN network design ISO layers, security solutions, VPN, wireless and VOIP

Basic knowledge of VMWARE and IBM, HP server products

Intermediate knowledge of traditional core data technologies such as DS0, DS1, DS2, DS3 transmission

Ability to act with a focus on customer satisfaction

Ability to communicate clearly and concisely, both orally and in writing

Analytical thinking and problem solving abilities

Working Conditions
The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.
Note that many working conditions are subject to terms outlined in the collective agreement.
Adequate knowledge of French is required for positions in Quebec.

Additional Information
Position Type:
Union

Job Status:
Regular - Full Time

Job Location:

Canada :
Quebec :
Montreal

Work Arrangement:
Full-time in office (meaning that you will be required to perform your work on-site)

Final date to receive applications:
10/14/2026

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