Vehicle Registration Technician

General Statement of Duties

Performs a variety of routine, as well as non-routine, duties related to the Clerk & Recorder's Office.

Works under the direction of the Clerk & Recorder Supervisor-Vehicle Registration.

This position has no supervisory responsibilities.

All of the duties listed are examples of duties that may be required in positions of this class but are not limited to the following:

Maintain highest level of confidentiality

Operate computers and maintain multiple databases related to general duties of the Office

Work closely with other corresponding agencies at the City, County, or State levels including the Department of Revenue

Verify accuracy of own transactions and reconcile to daily and monthly reports for accuracy

Maintain current knowledge of laws and procedures regarding the Vehicle Registration and Titling Process as they may change over time

Keep current on training modules, as available

Must relate effectively with staff and the public to portray a professional and courteous manner

Operate a variety of office equipment including but not limited to copy machine, phone, fax, printer, scanner, and calculator

Regular and predictable attendance is required

Ability to answer phones and answer the Public's questions in a professional manner. If the answer is unknown, must be able to research, find the correct answer, and get back to the questioner

Be a team player, willing to jump in and help wherever needed

Be willing to travel for training

Maintain a cash drawer and keep it secure

Review vehicle registering, titling and related documents, checking for accuracy and completion

Prepare analysis of accounts, as required or assigned

Enter data accurately into the appropriate software system

Perform title and registration transactions with little or no supervision

Verify for accuracy the required documentation and required signatures on all records

Able to effectively navigate various websites (i.e. Clerk’s Corner, DOR, CCCA, etc.)

Must be self‑motivated and able to find activities to occupy time that will improve skills and job knowledge

Perform other work as required in the Office of the County Clerk and Recorder

Education:

A high school graduate, GED or equivalent.

Experience : A minimum of two (2) years of increasingly responsible experience as, or in, a position equivalent to Office Technician or equivalent combination of education and experience.

· Ability to learn and retain information for completing complex transactions

· Ability to learn technical terminology

· Must be able to self‑direct and navigate through Windows based computer software

· Must possess demonstrated research skills / knowledge

· Perform easily and work accurately with high levels of detail while under a stressful workload

· Must be able to manage a high volume of customers always acting with professionalism

· Ability to manage difficult customers

Language Skills :
Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have the ability to write routine reports and correspondences.

Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, basic how‑to documents and manuals.

Interpersonal

Skills:

Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Must have a strong customer service orientation and the ability to work collaboratively within a team environment. Must be able to interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations.

Must…