Long Term Supports and Services Intake Coordinator

Long Term Supports and Services Intake Coordinator

General Statement of Duties: The Intake Coordinator completes intake screening, provides waiver options and community resources, and assigns referrals to Long Term Supports and Services (LTSS) case workers. In addition, the Intake Coordinator provides support to case workers in the performance of professional social casework services in the Adult Services Program within Human Services of Montrose County. Ensures administrative/programmatic support to ensure high quality, effective and efficient social services are provided to members within Montrose, San Miguel, and Ouray counties.

Supervision Received: Works under the supervision of the LTSS Program Manager and performs a variety of routine work within established policies, procedures and receives detailed instructions on new projects and assignments.

Supervision Exercised: This position has no supervisory responsibilities.

Essential Functions: Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

• Serves as the first point of contact for individuals and community partners inquiring about long term care waivers, supports, and services.
• Completes the LTSS screening process and provides LTSS counseling and other community resources.
• Processes and assigns LTSS referrals to case workers.
• Completes Level of Care (LOC) screening for SNF (Skilled Nursing Facilities) and Program of All Inclusive Care for the Elderly (PACE).
• Provides routine clerical support to LTSS staff including but not limited to: completion and tracking of member forms, data entry, and documentation within the state prescribed systems.
• Responsible for entry of Per Member Per Month (PMPM) monthly log notes.
• Responsible for all aspects of facilitating home modifications for LTSS members including obtaining OT home evaluations and coordinating with contractors and DOLA for successful outcomes.
• Responsible for completion of monthly billing as required for certain LTSS programs.
• Establishes and maintains filing systems, including updating materials, retrieving information, and ensuring accuracy of files.
• Scanning, shredding, and filing as needed.
• Attends and participates in agency staff meetings and/or agency committees.
• Minute taker for LTSS meetings.
• Participates in and attends member meetings as needed; exchanges information with other staff, departments or collateral agencies as appropriate.
• Makes referrals to related programs and services as appropriate.
• Responds and follows up on all phone inquiries.
• Attends training to enhance and maintain knowledge, trends and developments in the field of human services.
• Prepares intake packets for caseworkers.
• Assists in preparation of agendas and/or scheduling program/department meetings and staff meetings, notifying participants, and scheduling conference rooms, meeting documentation.
• Prepares and sends letters to physicians, providers, and members as needed.
• Completes home visits and telephone calls to assist with casework functions.
• Documents all member and provider contacts in the appropriate state system.
• Gathers information from each provider agency on a monthly basis. Requests information, processes information into data base, maintains documentation file, and communicates with case workers about problems.
• Forwards approved PARs from SEP and Long Term Home Health Program to appropriate provider agencies.
• Obtains eligibility information through the CBMS system on pending clients and shares with caseworkers.
• Obtains eligibility information through the CBMS system and shares with community partners as appropriate.
• Assists with preparation of rosters, logs, tracking information, files and required reports and notifies appropriate staff when due.
• Maintain and coordinate with Program Manager to order office supplies.
• Maintains the principles of member confidentiality in every interaction.
• Regular and predictable attendance is required.

MINIMUM QUALIFICATIONS

Required

Knowledge, Skills and Abilities:

Education: A Bachelor’s Degree; or five (5) years of experience in the field of Long Term Services and Supports (LTSS), with includes Developmental Disabilities; or some combination of education and relevant experience appropriate to the requirements of the position. Must comply with all State of Colorado standards for Case Management.

Experience: A minimum of two (2) years of clerical experience in computer systems, data entry, and working with public in…