Ute Indian Museum Guest Services Agent Part-Time

Guest Services Specialist

Position

Description:

The Guest Services Specialist will assist Community Museum staff with museum daily operations and provide a welcoming environment to all visitors. This is a part-time regular position, with benefits and holiday compensation. Weekend schedules and holidays are required.

Duties include:

• Ensure that museum admission, gift shop and membership sales, daily tours, programs and activities run smoothly
• Answer questions about the museum and the area
• Provide support for our volunteer team.
• Give tours or assist with programs if necessary, such as stack chairs, move tables, load and unload dishwashers to assist with programs.
• Open and close the museum
• Complete a visual check of all areas of the museum to check for anything out of the ordinary, report any concerns to staff.
• Maintain overall appearance of the facility as directed
• Open, close and operate cash register and daily sales records for days onsite, this includes counting the cash register at the beginning and end of the shift, recording all sales and reporting on the daily transactions and attendance.
• Assist with running programs for the public including school field trips, museum tours and other special events.
• Assist with special projects and events as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights:

• One (1) year of experience in customer service, guest relations, hospitality, retail sales, public contact, or closely related work. Your application must be completed in detail, documenting the specific dates and duties that demonstrate this customer-facing experience. Part-time experience will be pro-rated based on a 40-hour workweek.
• OR Education (Allowable Substitution):
  An Associate's, Bachelor's, Master's, or Ph.D. degree from an accredited institution in Hospitality Management, Business Administration, History, Museum Studies, or a highly related field will substitute for the required experience on a year-for-year basis and fully meet the minimum requirements:
• Associate's Degree = substitutes for two (2) years of experience (meets the 1-year requirement in full).
• Bachelor's Degree or higher = substitutes for four (4) years of experience (meets the 1-year requirement in full).
• Note:
  
  If you are utilizing your college degree to meet this requirement, you must attach a legible copy of your transcripts to your application.

Supplemental Information:

• Ability to pass a background check
• Ability to work on your feet for extended periods and lift up to 50 lbs.
• Ability to be on the museum floor for long periods of time
• Availability to work flexible hours, including weekends, evenings, holidays, and early mornings

Online Application:
Completed in detail, specifically describing your tasks, duties, and accomplishments in your work history. (Resumes will not be accepted in lieu of a completed application) Resume:
Required attached as a separate document. Cover Letter:
Recommended College Transcripts:
Required only if education is used to meet minimum qualifications.

This position is not part of the classified personnel system; applications will be accepted from Residents and Non-Residents of Colorado. Incumbent will be required to live in and complete work for History Colorado within Colorado.

History Colorado is committed to anti-racism practices across its institution and outlined in our grounding virtues. As such we encourage members of Black, Indigenous, People of Color (BIPOC) LGBTQ+ and differently abled communities to apply for this position. To see these virtues click this link: (Anti-Racism Grounding Virtues).

Resumes will not be accepted in lieu of a completed application, but will be used to supplement information to the application. Part of the selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications.

Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide Human Resources with an official disposition of any charges.

Fair Pay & Compensation:
History Colorado is committed to pay equity. The posted salary range represents our good faith estimate for this role. Final offers are determined by a comprehensive salary analysis in compliance with the Colorado Equal Pay for Equal Work Act, considering factors such as a candidate's…