Assistant Director – Support Services, Administration & Strategy

Assistant Director – Support Services, Administration & Strategy

General Statement of Duties: Assists the Human Services Director in the administrative, fiscal, and strategic management of the Human Services Department. Provides leadership and supervision to program managers and ensures compliance with federal, state, and local regulations governing human services programs. Responsible for oversight of administrative operations including budgeting, contracts, grants, data reporting, and strategic planning.

Provides leadership for organizational effectiveness, operational efficiency, and long-term sustainability of the department.

Supervision Received: Receives general direction from the Human Services Director and exercises wide latitude in determining objectives and approaches to critical assignments.

Supervision Exercised: Provides direct supervision of the Administrative Support Manager, Case Management Agency, and Eligibility programs, and oversees the administrative and support functions of the division. May also provide project oversight for cross-departmental initiatives.

Essential Functions: Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

• Oversees assigned programs and administrative functions supporting Human Services to promote effective, consistent, and efficient service delivery.
• Provides leadership, direction, and supervision to assigned managers, programs, and administrative support functions.
• Participates in the selection, development and evaluation of assigned employees. Establishes performance expectations, provides coaching and addresses performance concerns in accordance with County policies.
• Develops, reviews, and implements departmental policies, procedures, and administrative processes in coordination with the Human Services Director and program managers.
• Evaluates departmental operations and recommend improvements that enhance service delivery, efficiency, accountability, and organizational effectiveness. Assists the Human Services Director in preparing, administering, and monitoring the department’s annual budget.
• Monitors program expenditures, revenues, and funding allocations. Analyzes financial information and recommends corrective action when necessary.
• Coordinates financial reporting, budget projections, and cost analysis in partnership with Finance and department leadership.
• Promotes compliance with county financial policies, internal controls, procurement requirements and applicable funding restrictions.
• Oversees the development, administration, and monitoring of contracts, MOUs, and service agreements.
• Coordinates grant applications, implementation, monitoring and reporting. Ensures compliance with grant requirements and funding agreements.
• Assists with the development, implementation, and evaluation of the Human Services strategic plan, priorities, and strategic goals.
• Leads or coordinates departmental projects and initiatives related to organizational improvement, innovation, and long-term sustainability.
• Develops and monitors performance measures, outcome indicators and reporting processes. Oversees the timely and accurate completion of assigned reports required by federal and state agencies.
• Analyzes operational, financial, and program data to identify trends, evaluate performance, and support informed decision-making. Coordinates departmental compliance with activities related to the Human Services civil rights plans, policies, reporting requirements and corrective actions.
• Maintains appropriate administrative controls, records, and documentation to support accountability, regulatory compliance and audit readiness. Provides guidance to program managers regarding administrative4 requirements, policies, regulations and operational issues.
• Establishes and maintains effective working relationships with County departments, state and federal agencies, community partners, service providers and other stakeholders.
• Represents the Human Services departmental meetings, committees and collaborative initiatives as assigned.
• Participates in emergency response activities and fulfills…