STARBUCKS​/DEPT LEADER

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Coffee kiosk. Support the Deli Manager in the day-to-day functions of the kiosk operations.

Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others

• Promote trust and respect among associates

• Communicate company, department, and job specific information to associates

• Collaborate with associates and promote teamwork to help achieve company/store goals

• Assist in establishing performance goals for department and empower associates to meet or exceed targets

• Develop adequate scheduling to manage customer volume throughout hours of operation

• Assist in Training and developing associates on performance of their job and participate in the performance appraisal process

• Adhere to all local, state and federal laws, and company guidelines

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Offer product samples to help customers discover new items or products they inquire about

• Offers customers demonstrations and samples using brewing equipment

• Provides quality beverages consistently for all customers

• Create and prepare drinks for customers ensuring they meet Company standards

• Display a positive attitude

• Assist in developing and implementing a department business plan to achieve desired results

• Assist in creating and executing sales promotions in partnership with store management

• Inform and educate department associate...