Child Care Provider Technician

MC South Campus
Human Services
1845 S Townsend Avenue
Montrose, CO 81401, USA

General Statement of Duties
:
Determines initial and continuing eligibility for food assistance, medical assistance, and cash programs. Operates Colorado Child Care Program System (CCCAP) to deliver benefits and utilizes pertinent interfaces to access information. Conducts client interviews, compiles information and verifications and provides information to applicant on program benefits, program requirements, responsibilities and community resources.

Supervision Received
:
Works under the supervision of the Child Care Supervisor and performs a variety of routine work within established policies, procedures and receives detailed instructions on new projects and assignments. Work is checked regularly.

Supervision Exercised
:
This position has no supervisory responsibilities.

Essential Functions
:
Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

• Conducts an initial interview with client to determine eligibility.
• Explains program benefits, responsibilities and requirements to the client and other agencies in the community.
• Interviews and gathers information such as income, resources, employability, education, and household composition.
• Assists clients in completion of forms and in obtaining necessary documentation and verifications for program participation.
• Answers client questions and assists in resolving problems that may arise.
• Provides clients with appropriate referrals to Child Support, Work Programs, Employment First and other support programs like SNAP and Medicaid.
• Directs client in how to obtain information to check in and out of Child Care Provider via ATS system.
• Compiles information and verifications supplied by client as documentation for case file.
• Establishes organized case file to contain all documents related to client application and benefits delivery.
• Verifies information provided by applicant through interfaces, electronic data providers, pay stubs, collateral contact with employers, bank statements, etc.
• Researches data bases including Automated Child Support Enforcement System (ACSES)
• Adheres to processing guidelines established in program rules and regulations for approval/denial of benefits.
• Maintains case notes as required both in case file and electronically.
• Maintains caseload and client eligibility for benefits per program rules and regulations.
• Reviews & processes reported changes in client status within program guidelines.
• Accesses and reviews monthly, weekly and daily reports to prioritize workload and meet guidelines for accurate and timely processing of cases.
• Completes informational reports in cases of suspected fraud and assists fraud investigator in verification of information, using the case file, observations from interviews and other client reports.
• Represents the department in appeal hearings when assigned.
• Represents Montrose County CCCAP in different functions in the community.
• Attends regular CHATS Meetings and Training.
• Regular and predictable attendance is required.

MINIMUM QUALIFICATIONS

Required

Knowledge, Skills and Abilities:

Education:

An Associates or technical school degree or high school graduate or equivalent where two (2) years work experience in similar field equates to one (1) year of education.

Experience:

Previous work experience dealing with a multi-cultural and multi-generational public is preferred. Bilingual writing, reading and speaking skills in Spanish may prove beneficial.

Required Knowledge:
Knowledge of community service resources, activities, and purpose of service to the public. Ability to analyze and apply agency and state rules and regulations to assess computer determined eligibility approvals/denials. Ability to research, understand and adhere to state rules and regulations. Uses logic to problem solve.

Language

Skills:

Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must understand and follow verbal and written instructions. Must have proficient…