Child Support Legal Technician

General Statement of Duties: The primary function of this position is to provide first level customer service for applicants, potential applicants, clients, and co‑workers. To effectively assess client requests, a Child Support Technician I is required to perform research using several different computer systems to obtain the solution.

Supervision Received: Works under the close supervision of the Child Support Services Program Manager and is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

Supervision Exercised: This position has no supervisory responsibilities.

Essential Functions: Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

• Maintains assigned case load, keeping all documentation in chronological order.
• Interviews clients to obtain information and determination of existing court orders utilizing existing resources.
• Reviews information provided by clients and researches case records to determine next appropriate action.
• Keeps advised of current language, rules and regulations necessary to enforce and/or establish child support orders.
• Confers with Supervisor on a regular basis in regards to action necessary to establish and/or enforce child support orders.
• Follows Federal and State statutes regarding enforcement and establishment of Child Support/Paternity orders.
• Responds to parties’ questions within 48 hours and documents communication using the Colorado Automated Child Support Enforcement System (ACSES) to provide appropriate action and response.
• Researches personal and confidential information using the Colorado Automated Child Support Enforcement System (ACSES) to provide appropriate action and response.
• Assists in gathering and assembling information necessary for case review.
• Assists clients in meeting and understanding the commitments of responsibility as it relates to Child Support.
• Maintains confidentiality of information consistent with applicable Federal, State and County rules and regulations.
• Enters summarized chronologies of conversations as well as contact information updates into ACSES.
• When appropriate, refers clients to Program Manager or Non‑Custodial Parent Case Manager or other agencies as needed.
• Operates a personal computer to document/record all contacts and correspondence with client(s).
• Maintains timely and accurate records of contacts with client(s) to preserve pertinent data.
• Participates in team meetings to coordinate work activities with members of Child Support Services to ensure continuity of information.
• Assists County Attorney at child support hearings in regard to caseload.
• Administrative Process Action (APA) Certification.
• Enforcement Certification.
• Mandatory Reporter of all required reportable issues.
• Handle cash payments for Child Support Services and records payment information.
• Regular and predictable attendance is required.

Education:

A High School graduate or equivalent. Additional training in the legal field preferred.

Experience:

A minimum of one (1) year of customer service experience.

Required Knowledge:
Ability to develop and demonstrate knowledge of Child Support rules and procedures. Ability to develop and demonstrate a working knowledge of Colorado Child Support Services Program as well as a basic knowledge of the other human services programs. Ability to operate a multi‑line telephone. Ability to log and track all calls. Basic skill in analyzing, prioritizing, and/or establishing a resolution for client’s concerns or issues.

Ability to readily accept and adapt to changes in work environment, assignment, priorities and program requirements. Ability to work in high volume environment effectively and accurately completing work in a timely manner despite constant/frequent interruptions.

Language

Skills:

Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must understand and follow verbal and written…