Customer Service Representative​/Office Assistant

Customer Service Representative / Office Assistant

Automation Personnel Services is looking for a Customer Service Representative / Office Assistant for a company based in Moody, AL. You will have the opportunity to join a supportive team, gain valuable experience, and enjoy opportunities for growth in a stable, fast-paced work environment.

$18.00 to $20.00 per hour

Monday through Friday,7 00 am to 4 00 pm.

• Enter and process customer orders, changes, and returns according to procedures and policies.
• Listen, document, and help resolve conflicts with customers.
• Answer questions or handle complaints from customers.
• Forward phone calls, emails, and requests for information.
• Provide information to customers about order status and product inquiries.
• Attend order status meetings then send communication to customers on the same day.
• Communicate requests from customers to sales/production.
• Establish new customer accounts, enter account information.
• Organize and maintain filing systems
• Organize and maintain common office areas
• Send weekly customer past due invoices and follow-up emails.
• Work closely with the account receivables and credit department to assist in dispute resolution.

• High School Diploma or equivalent.
• Good attention to detail.
• 1-3 years of experience in a food service or food manufacturing environment preferred.
• Ability to thrive in fast paced environment, multitasking while keeping focus on the customer.
• Ability to communicate to all levels of the organization.
• Basic knowledge of computer software and office systems.
• Excellent listening skills with an empathetic voice and manner.
• Dedication to customer satisfaction.
• Ability to pass a computer test.
• Ability to pass National Background check and Drug Screening.

Full-time

• Weekly Pay
• Medical, dental, vision, short-term disability,and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Automation Personnel Services Pelham Branch 2145 Pelham Parkway Pelham, AL 35124

APSPelham

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing.

• 11-time consecutive winner of the Clearly Rated Best of Staffing Client Award ).
• Winner of the Clearly Rated Best of Staffing Talent Award ).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).