Orthodontics Leader in Training

Dental Depot Moore Orthodontics, 2709 S. I-35 Frontage Rd, Moore, Oklahoma, United States of America

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager.

This position will serve as a trainer, patient care coordinator, patient account service representative or other administrative.

• Learn to lead and oversee daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short‑term office planning.
• Learn to determine work schedules and work assignments for doctors, administrative and clinical employees.
• Develop and spearhead the practice, providing employees with constructive feedback to improve individual and team morale.
• Provide written and oral instruction or feedback to employees to enhance employee relations.
• Create an environment conducive to achieving practice performance goals.
• Assist in the development of administrative and clinical training materials and programs.
• Monitor daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans.
• Provide feedback for 45‑day, 90‑day, and annual performance evaluations for administrative and clinical staff.
• Prepare and deliver timely administration of all paperwork and reports.
• Liaise with Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs are timely reported and performed, and adequate administrative and clinical supplies are on site.
• Support the Dental Depot mission statement by providing a positive example for staff.
• Communicate respectfully and courteously with patients, vendors, and employees.
• Proficiently use conflict resolution and problem‑solving techniques to manage interpersonal office conflict and patient complaints.
• Increase knowledge and skills through self‑study and other education.
• Complete annual education and/or licensing requirements if applicable.
• Maintain dependable job attendance and can be relied on to follow through with assigned tasks.
• Comply with Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short‑term basis due to office needs, at the discretion of Management.
• Complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance.