Business Office Assistant

Business Office Assistant – Dental Depot – Moore, US

Department:
General Administration | Job Status:
Full Time | FLSA Status:
Non-Exempt |

Reports To:

Office Manager | Job Type: Regular |

Travel Required:

None |

Work Schedule:

Varies Monday‑Saturday. Travel to various locations may be required; possible weekend/evening hours.

Position Summary:

Perform all business office duties including standing and greeting patients, checking patients in and out through Eagle Soft, answering multi‑line telephone with Scheduling Institute dialog, scheduling and confirming appointments via telephone or internet, and compiling and recording patient charts and correspondence. Build positive relationships with patients by efficiently, effectively, and courteously communicating information.

• Stand and greet patients, ascertain purpose of visit, and direct them to appropriate staff.
• Answer telephones and direct calls to appropriate staff using the Scheduling Institute dialog.
• Schedule and confirm patient appointments.
• Operate office equipment, such as voicemail messaging systems, and use word processing, label making software, copier, printer, and scanner.
• Maintain medical records and correspondence files.
• Compile and record medical charts, reports, or correspondence.
• Receive and route messages or documents, such as laboratory cases and faxes, to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, health histories, or forms, such as intake or insurance forms.
• Complete insurance verification forms.
• Be responsible for opening the office and pulling and accurately filing charts.
• Ensure printed material and forms are up to date (registration forms annually, insurance verification forms semi‑annually, and Soonercare forms daily).
• Comply with Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Relocate to other Dental Depot clinics either permanently or on a short‑term basis as needed.
• Complete other administrative and maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance.

Education: High School Graduate or General Education Degree (GED).

Experience: No prior experience necessary.

Certifications & Licenses: None.

Computer

Skills:

Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.

Other Requirements: Must have a valid driver’s license, proof of vehicle insurance, and an annual Motor Vehicle Record Check if the employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Must have knowledge of CDT Codes and pass the bi‑annual Dental Depot CDT codes test.

• Communication – Written: ability to communicate in writing clearly and concisely.
• Communication – Oral: ability to communicate effectively with others using the spoken word.
• Customer oriented and friendly.
• Organized, detail oriented, and accurate.
• Time management and reliability.
• Safety awareness and ability to identify and correct conditions that affect employee safety.
• Self‑motivated and ethical; demonstrates conduct conforming to accepted standards.
• Ability to work under pressure and demonstrate initiative.
• Empathetic and enthusiastic with a cheery demeanor toward others.

Position requires standing and walking most of the time. May be required to lift up to 10 lbs, walk, sit, reach, push/pull, and handle manual tasks as described in the physical demands table. Visible PPE may be required.

Exposure to occasional toxic or caustic chemicals, body fluids, blood‑borne pathogens, and radiation risk. Noise level occasionally high. Employees required to wear appropriate personal protective equipment.