Sr. Business Analyst

Salary

$75,000

We are unable to provide sponsorship.

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre‑existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full‑time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and vendors.
• A Longevity Bonus for years of service.

The Senior Business Analyst provides professional business analysis support for the Innovation Division and serves as an escalation resource for ambiguous or high‑impact analysis needs. This role performs the full scope of Business Analyst duties and provides an incremental level of leadership by leading select higher‑complexity analysis efforts, strengthening BA deliverable quality through mentoring and technical direction, supporting the Business Analyst Supervisor with triage and standards reinforcement, and contributing to targeted cross‑functional improvements that reduce rework and improve service delivery outcomes.

The Senior Business Analyst supports both external and internal customers by producing decision‑ready outputs, improving team consistency, and reinforcing a governance mindset, including separation of duties.

• Serve as a frontline escalation resource for ambiguous, cross‑team, or higher‑risk analysis needs, converting unclear asks into decision‑ready requirements and stakeholder‑aligned outcomes.
• Expertly gather and translate complex business needs into precise functional specifications, user stories, and comprehensive documentation utilizing diverse elicitation techniques.
• Ensure all deliverables align with project scope and organizational goals and are actionable for technical teams.
• Mentor Business Analysts through lightweight coaching and structured peer review to improve the clarity, completeness, and usability of Business Analyst deliverables, reducing rework and increasing consistency.
• Support onboarding of new Business Analysts by accelerating adoption of team standards, terminology, and expectations.
• Provide operational support to the Business Analyst Supervisor by serving as the first‑line resource for Business Analyst questions, deliverable reviews, and issue triage, and by escalating trends and recurring risks with clear recommendations.
• Reinforce an ITSM‑aligned governance mindset within Business Analyst work by promoting traceability, decision attribution, disciplined change awareness, and separation of duties through coaching, review, and consistent standards use.
• Maintain clear, concise, and accurate records of work. Communicate effectively, both verbally and in writing, to ensure transparent information flow and mutual understanding across all organizational levels.
• Handle sensitive information with confidentiality and adhere to data protection protocols and agency policies.
• Proactively analyze existing business processes and systems to identify and implement optimization opportunities that drive organizational efficiency and effectiveness.
• Apply process improvement methodologies and modeling tools to visualize workflows, streamline processes, and enhance service delivery.
• Consistently contribute to optimizing agency operations by identifying opportunities to streamline workflows and enhance overall taxpayer service delivery.
• Apply strong data literacy skills to analyze datasets, identify key trends, and communicate actionable, data‑driven recommendations to both technical and non‑technical audiences using data visualization tools.
• Provide insights that inform management decision‑making.
• Develop and manage project plans, timelines, and budgets for low‑to‑medium complexity business analysis initiatives, ensuring on‑time and on‑budget delivery while proactively mitigating risks.
• Participate in…