Business Process Analyst IV

About the Role

As a Business Process Analyst, IV, part of the Maintenance Management Operations Support team within Operations Support Services, you will support enterprise work management by promoting consistency, improving system effectiveness, and enabling efficient operational execution. This role focuses on Maximo Work Management as a subject‑matter expert, addressing system and process issues while streamlining workflows and reducing inefficiencies.

• Analyze existing business processes; assist with developing sustainable, repeatable and quantifiable business process improvements.
• Create and coordinate process improvement opportunities; research and develop operational standards and procedures focusing on enhanced safety, increased efficiency and reduced costs.
• Apply data analysis and technological skills to fulfill data analysis requests, produce metric reports, and support business decisions using data.
• Lead multiple company partners to ensure organizational alignment and project success.
• Drive development of change management activities.
• Resolve work management and compliance support tickets to ensure timely and effective execution of maintenance processes.
• Provide training, coaching, and guidance to system users to support proper execution of work management processes and standards.
• Maintain data integrity by managing equipment and asset information across systems, drawings, and other sources of record.
• Perform other duties as assigned.

• Bachelor’s degree in Business, Engineering or related major and seven (7) years of experience, OR High School Diploma/GED and nine (9) years’ experience in data analysis, project management, process improvement, or other related experience.
• Excellent organizational and interpersonal skills with safety as the utmost priority.
• Proficiency in Microsoft Office Applications and PC skills.
• Preferred: proficiency with analytics languages (SQL, Python, etc.) and platforms (Power BI, Microsoft Access, Oracle, etc.).
• Preferred: proficiency with process mapping and value stream mapping.
• Travel up to about 25%.

• Strong pay plus an annual incentive program.
• Hybrid work for most office roles, plus flexibility in many field positions.
• Medical, dental, and vision coverage with options that fit your life.
• 401(k) with company match and an annual company contribution.
• Paid time off, including company and floating holidays.
• Paid parental leave (up to six weeks per parent) and fertility and adoption support.
• Advanced AI tools and resources to help level up and work smarter.
• Clear paths to grow your career, with a strong culture of promoting from within.
• Tuition reimbursement and support for continuing education.
• HSA and FSA options.
• Company-paid life insurance and disability coverage.
• Employee stock purchase plan.
• Domestic partner benefits.
• Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about.

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.