Claims Compliance Analyst

Job Summary

The Compliance Analyst supports the Compliance Team to establish and maintain industry best practices and provide regulatory compliance support to our business units. Responsible for receiving, reviewing, logging, and dispatching consumer complaints received from the Departments of Insurance and other regulatory agencies. Works closely with business units to ensure timely and compliant responses to the consumers and regulatory agencies and accurate record keeping.

Supports the organizational goal of delivering legendary service by providing timely and actionable reporting related to the nature and drivers of regulated consumer complaints.

• Maintain responsibility for receiving, reviewing, logging, and dispatching consumer complaints received from the Departments of Insurance and other regulatory agencies.
• Ensure timely uploading of complaint responses to the applicable regulatory agencies.
• Serve as a centralized point of contact for the business units and enterprise leadership for regulated complaint related inquiries.
• Assist business with drafting and compliant completion of complaint responses.
• Maintain key reports and other metrics of complaint management.
• Help determine the need for new and revised business policies & procedures for complaint management.
• Aid the business in building/documenting policy and procedures; assist in implementation.
• Proactively drive and support the delivery of appropriate training and communication related to complaint management.

• Bachelor's degree or equivalent combination of education and experience; 4-6 years of experience in compliance, business, insurance, risk management, and/or audit.
• Strong verbal and written communication skills at all levels across the organization.
• Ability to listen to and understand issues and problems.
• Solid research and analytical skills.
• Ability to analyze and interpret federal and state regulatory documentation.
• Knowledge of insurance products, laws and services preferred.
• Solid organizational skills.
• Teamwork/alliance building; builds and maintains successful relationships within the company and with external contacts.
• Self‑management: takes responsibility for decisions and actions, manages own work, prioritizes based on regulatory/operating risk and business needs, demonstrates personal integrity and ethics.
• Proficiency with Microsoft Office software, including Outlook, Word, PowerPoint, Excel and Access.
• Ability and desire to learn other technology.

Occasional travel to off‑site business meetings or conferences.

• Health coverage for medical, dental, vision
• 401(k) saving plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.