Team Member, Customer Service​/HelpDesk

Position Overview

At Blake’s BBQ, we believe every guest deserves a special experience, and we’re looking for someone who is passionate about delivering over-the-top service. If you’ve ever experienced exceptional service and thought “I want to give that to others,” this job is for you! Our Counter Service Representatives are at the heart of our business, responsible for creating memorable interactions with every guest.

• Greet Every Guest with Warmth and Enthusiasm
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  Whether it’s their first visit or they’re a regular, make every guest feel like they’re part of the Blake’s BBQ family.
• Create Exceptional Experiences
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  Go beyond taking orders—help guests navigate the menu, recommend their new favorite dish, and ensure they leave with a smile.
• Attention to Detail
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  Maintain a clean, organized counter and dining area while ensuring orders are accurate and timely.
• Be a Problem Solver
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  Address any guest concerns or special requests with grace, going the extra mile to ensure their satisfaction.
• Team Collaboration
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  Work closely with kitchen staff and fellow team members to create a seamless and efficient guest experience.
• Maintain a Positive, Can-Do Attitude
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  Even during busy times, keep the energy high and the environment welcoming.
• Embrace Our Culture of Quality and Care
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  Represent Blake’s BBQ values by providing consistent, high-quality service, and treating every guest interaction as an opportunity to create a lasting impression.

• A genuine passion for guest service and hospitality.
• Prior experience in a fast-paced service or retail environment is a plus but not required.
• Strong communication skills and the ability to engage with a diverse range of guests.
• An eye for detail and the ability to multi-task under pressure.
• A team-oriented attitude with the drive to make every guest experience the best it can be.

• Be part of a growing, locally loved business that values its employees and guests.
• Opportunities for growth and development in guest service and hospitality.
• Work in a positive, guest-focused environment where your contributions make a real impact.