Accounts Receivable Agent

Essential Functions

• Participation in employee events, onsite meetings, hotel visits and industry conferences is expected
• Provide AR support to hotel properties
• Each Agent will support an average of 4-6 hotels, depending on size
• Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel
• Provide duplicate invoice copies as needed
• Resolve customer billing disputes and/or escalate to supervisor/hotel as needed
• Some research and reconciliation may be needed
• Provide a high level of customer service to both our external and internal customers

Promptly respond to all inquiries

Regular attendance is expected based on schedule and business needs.

Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7:00 AM-7:00 PM, with weekend work on rare occasions

• Work well with others at a variety of levels within the organization
• Other duties as may be assigned by supervisors

• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
• Ability to communicate effectively and respectfully to all associates and all internal/external resources
• Eagerness and ability to learn new skills, technologies and business processes quickly
• Ability to work well with others
• Ability to collaborate with cross-functional teams and across all levels of the organization
• Must be able to work inclusively, but also be able to work independently and without excessive supervision
• Strong oral and written communication skills
• Ability to maintain confidential employee information

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• High School diploma or equivalent required
• 1-3 years customer service, administrative or accounting experience
• Customer Service experience in one of the following industries a plus
  • Hospitality
  • Accounting
  • Commercial Oil & Gas
• Above-average written and oral communications skills
• Microsoft Office Suite Experience
• To work remotely, you must be able to adhere to our IT requirements, including, but not limited to the following:
  High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).