Teller, Customer Service​/HelpDesk

Job Title:

Teller Department:
Cleveland Motor

Job Summary:

Must demonstrate competence, confidence, confidentiality and courtesy. Must be able to count and manage cash accurately in customer situations. Individual will be responsible for correctly setting up a teller station and cash drawer; determining acceptability of checks according to legal requirements and bank policies; correctly balancing daily; answering customer questions about banking products and services; and accurately processing all transactions. Flexible hours.

Duties/Responsibilities:

Provide prompt, efficient, accurate, and friendly service to consumer and business customers while processing daily transactions.

Act as a representative of the bank by demonstrating the four C’s of professionalism: competence, confidence, confidentiality, and courtesy as well as dressing in an appropriate manner according to AHB’s personnel policies.

Have a working knowledge of bank products and services, be able to recognize customer needs, explain their benefit in order to meet their needs.

Establish good working relationships with co-workers.

Adequately meet all requirements of audit guidelines and security procedures.

Follow all established bank policies and procedures for this positon. Adhere to all state, federal, and regulatory agency requirements.

Keep cash secure at all times and maintain a high level of safety for self, co-workers, customers and the bank.

Detect fraudulent currency and activities.

Answer customer calls while providing great customer service.

Perform any duties requested by a supervisor relating to the bank and its functions.

Order checks and create debit cards when needed.

Is dependable and adheres to expectations of attendance.
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