Customer Success Manager
Job in
Moore, Cleveland County, Oklahoma, USA
Listed on 2026-06-04
Listing for:
Harris Computer
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Develop and nurture proven relationships with clients, serving as their primary point of contact.
- Become experienced in the client's strategic business targets and operations.
- Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services.
- Facilitate or host webinars with experts to enhance customers’ product knowledge.
- Monitor contract renewals and proactively engage with clients to secure renewals.
- Identify opportunities for upselling additional products or services to meet client needs.
- Increase customer engagement
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Proven experience as a Customer Success Manager or in a similar client-facing role.
- Proven communication, negotiation, and interpersonal skills.
- Ability to understand technical concepts and translate them into client-friendly terms.
- Results-driven with a focus on customer satisfaction and retention.
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