Accounts Receivable Agent - Government Specialist

Overview

Organization
- Shared Services Center - Moore

Summary:

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren’t just met – they’re exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

At Hyatt, we care for people so they can be their best. Hyatt is committed to diversity and inclusion, and is recognized as one of America’s best companies for minorities. Hyatt associates receive tools from day one to make a difference. Benefits include health and welfare programs, retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full-time associates after 90 days of service, community involvement, and wellness reimbursement.

Hyatt Shared Service Center provides accounting and customer service support for over 150 Hyatt Hotels in North America and Latin America. Associates work in an environment that demands exceptional performance and offers rewards such as career opportunities and a supportive working environment. If you are ready for this challenge, we are ready for you.

Hyatt is seeking a highly motivated Accounts Receivable Agent with a passion for hospitality to join our Accounting team. The purpose of this role is the execution and completion of SAMS registration for the properties within Hyatt Shared Service Center on behalf of the North American Hyatt Hotels and Resorts.

• Provide backup AR support to hotel properties
• Review SAMS registration to ensure it is current and follow through to completion
• Regularly contact customers, primarily via phone and e-mail, regarding any outstanding requests with the hotel
• Pull any necessary backup as required for SAMS registration
• Provide a high level of customer service to both external and internal customers
• Promptly respond to all inquiries
• Perform other duties as assigned by supervisors
• Maintain regular attendance based on schedule and business needs
• Monday–Friday workweek with 8 hours per day, plus an hour for lunch, between 7:00 AM and 7:00 PM; weekend work is rare
• Participation in employee events, onsite meetings, hotel visits, and industry conferences is expected
• Collaborate effectively with colleagues at multiple levels within the organization

• 1–3 years of customer service, administrative, or accounting experience
• 1–4 years of customer service experience in one of the following industries is a plus:
  Hospitality, Accounting, Commercial Oil & Gas
• Above-average written and oral communication skills
• Microsoft Office Suite experience

• High school diploma or equivalent

• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload, and address urgent demands quickly
• Ability to communicate effectively and respectfully with all associates and internal/external resources
• Eagerness and ability to learn new skills, technologies, and business processes quickly
• Ability to work well with others and to collaborate with cross-functional teams across all levels
• Must be able to work inclusively and independently with minimal supervision
• Strong oral and written communication skills
• Ability to maintain confidential employee information
• Attention to detail
• Remote-work IT requirements:
  High-speed Internet; acceptable broadband types include DSL, Cable, and Fiber-Optic. Provider certification may be requested by Hyatt.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.