Member Service Representative

Member Services Representative

Full Time, Part Time, Hourly

Operations

647 SW 19th St., Moore, OK 73160

Assistant General Manager

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness
- Undefeated Tribe.

As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence.

This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand-opening ready” every day.

• Every member and guest is greeted quickly with a genuine smile, smooth check-in, and helpful support, leading to high satisfaction and positive comments about the front desk experience.
• Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest-to-member conversion, solid Peaks and ACH percentages, and high Crunch One Kickoff completion.
• The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors.
• The desk and lobby stay clean, organized, and “grand-opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed.
• Leaders and teammates see you as a reliable, detail-oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift.

You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks.

Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and Crunch One Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to…