Collections Supervisor; Account Solutions

Collections Supervisor (Account Solutions)

Agency: 695 Oklahoma Tax Commission
Supervisory Organization: Collection Services –
Employment Type: Full time
Job Type: Regular
Salary: $80,817

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre‑existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full‑time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and vendors.
• A Longevity Bonus for years of service.

The Collections Supervisor provides critical support to the Collections Division by supervising a team on a regular and consistent basis to determine compliance with laws and regulations, generally accepted accounting procedures, financial accountability standards or other requirements have been met. Supervisory functions include assigning and reviewing work, employee reviews, making recommendations on disciplinary actions, providing training and development and approving time off.

• Delegates work for a team and assesses performance
  • Provides bi‑weekly informal feedback
  • Provides annual formal feedback
• Reviews team assignments and delegates accordingly
• Assists in testing SQR’s originating from within the section
• Acts as the representative for the section in Business Analyst and Process Improvement meetings or initiatives
• Make recommendations on training and provide work directions to trainers and division management
• Manages a multi-disciplinary team of between 4-6 individual contributors
• Monitors and reviews key financial and performance metrics monthly
• Conducts assessments on closed businesses for sole proprietors, corporations and LLCs, agencies which include partners, members or officers for said corporation for trust fund taxes due to the State of Oklahoma
• Conducts assessments involving policies and procedures or management activities to ensure compliance with laws, regulations and standards for financial accountability and internal controls
• Reviews financial records and other business records
• Performs special investigations as assigned for timely/untimely Notice-to-Show-Cause (NTSC) protest determination
• Creates cases for the Legal Division and Administrative Law Judge’s office for consideration
• Serves as primary point of contact for NTSC protest cases
• Identifies persistent claims error trends and reports them immediately to management
• May serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies

• Auditing methodology, techniques, and theories
• Financial statements, ledgers, journals and reports
• Receivable management and tax collection enforcement
• Legislative impacts on tax collection enforcement
• Agency policies and procedures
• State and federal legislation related to assigned agency programs
• Modern office methods and procedures, including computer technology related to accounting systems
• Supervisory principles & practices

• Proficient with PC office software, Microsoft Office Suite, desktop tools, and data entry ability
• Strong analytical interpersonal, problem solving, time management and negotiation skills
• Detail-oriented with research and investigative experience
• Interpersonal communication skills to effectively solicit ideas and recommendations from employees to increase workflow and improve work productivity

• Read, interpret, and apply various rules and regulations
• Review and analyze accounting records and business practices
• Prepare collection reports and provide recommendations
• Use computers in reviewing, analyzing, and calculating tax liabilities
• Perform a wide range of functions and perform highly independent work
• Effectively communicate and articulate verbally and in writing
  
  Minimum Qualifications
  • Education:
    
    Bachelor’s degree in accounting, finance, business or public administration, or related field.
  • Professional…