Show-Cause Specialist

Notice-to-Show-Cause Specialist

Salary - $51,833

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre‑existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A retirement savings plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full‑time employees the first year.
• 11 paid holidays a year.
• Paid maternity leave for eligible employees.
• Employee discounts with a variety of companies and vendors.
• A longevity bonus for years of service.

The Notice‑to‑Show‑Cause (NTSC) Specialist plays a critical role in the Collections Division’s primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding income and business tax delinquencies/liabilities. The position involves collecting unpaid tax liabilities and outstanding delinquencies for individuals and businesses, serving as the primary point of contact for taxpayers on an assigned caseload, coordinating and participating in administrative hearings, monitoring third‑party outside collection agencies, determining basis of liability, conducting examinations and inspections of various tax records, and issuing orders for taxpayers whose licenses or permits are canceled.

• Contact taxpayers by phone, email, or in‑person to notify of unpaid business tax liabilities or outstanding delinquencies and advise them on actions required to become tax compliant.
• Determine appropriate method of collection, which may include negotiating and establishing pay‑plan terms in accordance with section policy and tax laws.
• Resolve and collect unpaid tax liabilities and outstanding delinquencies.
• Establish payment deadlines and monitor pay‑plans to ensure terms and conditions are followed.
• Complete all required actions to notify taxpayers of delinquent business taxes.
• Secure payment or initiate legal actions when required by law.
• Set up businesses for hearings by creating cases within the One Link system.
• Educate taxpayers on the provisions of various tax laws, basis of liability, and assist taxpayers with filing state sales tax and remittance of payment through the online system, OkTAP.
• Provide summaries of findings for management review and correspond with the taxpayer or representative concerning division and commission inquiries.
• Examine, investigate, and review records, reports, and management practices to ensure legal compliance with state rules and statutes.
• Review applicable laws, regulations, procedures, and financial and administrative controls.
• Evaluate relevant data and aspects of situations and make appropriate decisions.
• Manage and prioritize assigned caseload and provide services to taxpayers with little supervision.
• Identify the most appropriate method to complete tasks and meet deadlines.
• May serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies.
• Assist in projects or tasks as assigned, including those in other sections or divisions.

Knowledge of

• Basic accounting methods and principles of business tax laws.
• Office practices and procedures, including record maintenance.
• Business mathematics, spelling, punctuation, and grammar.
• Investigation techniques and methods for conducting research.
• Computer technology principles, terminology, and automated systems.
• Functions and responsibilities of the division.

Skills in

• Strong interpersonal skills; active listening.
• Verbal & written communication.
• Proficient in PC office software, Microsoft Office, desktop tools, and data entry.
• Strong analytical, critical thinking, and problem‑solving skills.
• Strong time management and negotiation skills.
• Detail‑oriented with research and investigative experience.

Ability to

• Use computers in reviewing, analyzing, and calculating tax liabilities.
• Exercise independent judgment and provide prompt service.
• Establish and maintain effective working relationships with others.
• Communicate effectively, both orally and in‑writing; utilize de‑escalation techniques with…