Patient Access Representative

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility.

• Facilitate scheduling, registration, benefit verification, pre‑certification and financial clearance including pre‑visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines and federal, state and accreditation agencies.

• 1–3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette required.
• Ability to establish and maintain positive relationships with patients, physicians, clinical and non‑clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines and perform daily assignments with high accuracy.
• Knowledge and experience with various computer systems; ability to use a 10‑key calculator and computer keyboard.

• Ability to push, pull, and/or lift up to 50 lbs on a regular basis.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.