Help Desk Technician

Help Desk Technician — Level I

Frontline Support & Customer Care

This is an in-person role based in the Oklahoma City metropolitan area; applicants must be able to reliably commute to our local office. This position is not remote.

Bakerford® is an IT company that serves chiropractic clinics across the United States. Most of our customers are small, owner‑led clinics with close‑knit teams. Technology matters to them—but peace of mind matters more.

Our role is to make technology quietly reliable so clinics can focus on caring for patients, not worrying about IT, security, or compliance.

This position will be joining the founder early and helping shape how customer support and communication are delivered as the company grows.

As we grow, customers can no longer rely on direct access to the founder for everyday support. This role becomes the front door for customer questions, issues, and reassurance after onboarding.

This is a long‑term role designed to grow with the company—not a short‑term stepping stone.

You’ll be the first person our customers talk to when something isn’t working or doesn’t make sense.

• Be the primary point of contact for customer support questions after onboarding
• Listen carefully and respond calmly — especially when customers are stressed
• Troubleshoot common, everyday technology issues (computers, printers, logins, “something’s weird”)
• Explain what’s happening in plain English, without talking down or using jargon
• Keep customers informed so they’re never left wondering what’s going on
• Follow issues through to resolution, even when they need to be escalated
• Document common issues and solutions so we can serve customers better over time

Customers should finish interactions feeling calmer than when they started.

• Experience providing general technical or desktop support
• Comfort helping non-technical people with everyday tech problems
• Clear written and verbal communication
• A calm, steady demeanor when things go wrong
• Genuine care for people

• Experience with any help desk or ticketing system
• Exposure to remote support or managed IT tools
• Interest in documentation and process improvement

We can teach tools.

We can’t teach care.

• Is customer‑facing and trust‑based
• Grows with the company
• Values follow‑through over speed

• a call‑center job
• a ticket‑factory role
• a sales or billing position

We invest in people. Learning and growth are part of working here.

• Ongoing learning and required training are expected
• Reading and professional development are part of the role
• We provide resources and support to help you grow into a career in healthcare managed IT services

• Learn our customers, tools, and how support works
• Gradually take ownership of frontline support
• Build trust with customers through calm, clear communication
• Grow into increased responsibility as the company grows

• Full‑time, consistent weekday schedule
• Hourly pay, based on experience
• Paid time off and paid holidays
• No on‑call or after‑hours expectations at this time

Please submit:

• Your resume, and
• A short cover letter telling us:
  • why this role interests you, and
  • why working in a small, values‑driven company appeals to you