HelpDesk Support Specialist Tier 2

Position Overview

The IT Operations Support Specialist will play a critical role in maintaining smooth IT operations by handling Tier 2 technical issues, supporting projects, and ensuring timely resolution of service requests. This position requires a balance of advanced troubleshooting skills and strong customer service, as the specialist will also respond to incoming calls and manage tickets in the support queue.

$25.00 - $27.00 per hour, plus a competitive bonus plan.

• Tier 2 Support
  • Diagnose and resolve escalated technical issues related to hardware, software, and network systems.
  • Collaborate with Tier 1 support and other IT teams to ensure efficient problem resolution.
• Project Support
  • Assist in IT operations projects, including system upgrades, deployments, and process improvements.
  • Document project tasks and provide status updates to stakeholders.
• Service Desk Duties
  • Answer incoming support calls and provide prompt assistance to end-users.
  • Monitor and manage tickets in the queue, ensuring timely response and resolution.
  • Escalate complex issues to Tier 3 or specialized teams when necessary.
• Documentation & Reporting
  • Maintain accurate records of issues, resolutions, and project activities.
  • Contribute to knowledge base articles and process documentation.

• Associate degree in Information Technology or related field (or equivalent experience).
• 4+ years of experience in IT support, with exposure to Tier 2 troubleshooting.
• Strong understanding of Windows and MacOS environments, networking fundamentals, and common enterprise applications.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work in a fast‑paced environment.

• Familiarity with scripting or automation for operational tasks.
• Certifications such as CompTIA Network+, A+, or Microsoft Certified Professional.

As a full‑time employee, benefits include medical, dental, vision, AD&D, short‑ and long‑term disability, life insurance, 401(k) employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Life Stance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. Life Stance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Life Stance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at Life Stance.

Life Stance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at

Please note:

This contact is intended solely for accommodation requests.