Salesforce Manager

Job Responsibilities

Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C level positions within the organization to drive and support sales growth and customer retention goals. Accountable for the oversight and decision making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and/or components of projects which include highly complex business rules and processes that directly impact the strategic business units’ goals and objectives.

Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.

• Bachelor's degree from a four‑year college or university in Marketing, Communications, Business Administration or Computer Science;
  Bachelor's degree preferred and commensurate experience of at least 7 years of Salesforce administration and/or development acceptable.
• Two or more of the following certifications (at least one required):
  Salesforce Administrator Certification, Salesforce Advanced Administrator Certification, Salesforce Platform Builder Certification.
• Strong oral and written communication skills.
• Strong research, analysis and interpretation skills.
• Ability to manage projects involving complex themes, communications related to value‑added services and miscellaneous projects.
• Ability to make decisions that impact the company's goals, objectives and growth.
• Experience with CRM, CSM and Marketing Cloud methodology.
• Experience in detailed data architecture.
• Ability to develop documents (informational bulletins, e‑mail blasts and document updates) and communication materials (presentations, manuals, PowerPoint documents, internal communications, etc.).
• Ability to identify and work with third‑party resources (such as programmers and vendor account managers) to gather information, build coalitions and help advance organizational objectives.
• Ability to present materials to stakeholders and train colleagues.
• Experience in absorbing information quickly and summarizing it in an understandable format.
• Experience managing complex projects and working with multiple technologies (webinars, websites, etc.).
• Ability to prioritize projects and meet deadlines.
• Must maintain objectivity and demonstrate diplomacy and tact in all situations.
• Proficient in PC Windows‑based software, including Microsoft Office applications.
• Proficient in Apple‑based software and operating systems for both desktop and mobile.