Computer Support Technician III

Role Overview

The Computer Support III is responsible for providing advanced technical leadership, escalation support, and enterprise endpoint subject matter expertise within the supported agency environment. This role focuses on complex troubleshooting, operational leadership, process improvement, endpoint standards, and enterprise support coordination across all hardware and software platforms.

Serve as the primary escalation point for advanced endpoint, hardware, and enterprise support issues within the agency. Provide day-to-day mentorship, technical guidance, and collaborative support to frontline technician staff.

As a senior resource, this position works closely with the Project Manager to execute core agency initiatives, collaborate with cross-functional network and security teams, manage asset life cycles, and ensure high-quality service delivery to end users.

• Advanced enterprise endpoint troubleshooting, hardware diagnostics, and tier-escalation experience
• Strong experience supporting Windows, macOS, and mobile operating systems in enterprise environments
• Proven experience leading technical support operations, coordinating team tasks, or mentoring support staff
• Direct experience utilizing Service Now or a similar enterprise ticketing system for incident and asset management
• Strong interpersonal, communication, and time-management skills with a focus on customer service excellence

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents