Computer Support Technician III

Job Posting Title

Computer Support Technician III

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-CS

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

August 05, 2026

Full/Part-Time

Full time

Job Type

Regular

Compensation

Up to $68,049

As a Computer Support Technician I with OMES you will enjoy:

Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.

A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Detail

Full-time 40-hour work weeks.

Support’s: IS Workplace Services (Assigned to Oklahoma Health Care Authority - OHCA Support)

Salary up to: $68,049

The Computer Support III is responsible for providing advanced technical leadership, escalation support, and enterprise endpoint subject matter expertise within the supported agency environment. This role focuses on complex troubleshooting, operational leadership, process improvement, endpoint standards, and enterprise support coordination across all hardware and software platforms.

As a senior resource, this position works closely with the Project Manager to execute core agency initiatives, collaborate with cross-functional network and security teams, manage asset life cycles, and ensure high-quality service delivery to end users.

• Serve as the primary escalation point for advanced endpoint, hardware, and enterprise support issues within the agency.
• Provide day-to-day mentorship, technical guidance, and collaborative support to frontline technician staff.
• Assist the Project Manager in developing operational standards, support procedures, and technical documentation.
• Lead localized troubleshooting efforts involving operating systems, hardware provisioning, and enterprise core applications.

• OMES Support Service & User Assistance: Deliver high-touch user assistance, training, and rapid response to maintain established service delivery standards.
• Asset Tracking & Procurement: Manage comprehensive asset tracking projects via Service Now, maintain accurate hardware inventories, manage hardware ordering processes, and obtain vendor quotes.
• Hardware Refresh Deployment: Coordinate and execute the delivery, configuration, and setup of new hardware, ensuring seamless deployment during large-scale laptop and workstation refreshes.
• Network & Security
  
  Collaboration:
  
  Partner with Network Operations (Net Ops) and Security teams to assist with system maintenance, access troubleshooting, and secure application implementations.
• Onboarding & Offboarding Support: Manage the technical onboarding processes for new employees, including provisioning accounts, setting up hardware, and verifying system access.
• Application Deployment & Testing: Actively participate in the development, testing, and practical implementation of agency-specific applications and software utilities.

• Utilize Service Now for incident management, service requests, asset tracking, and comprehensive ticket documentation.
• Adhere to and enforce established service level agreements (SLAs) and customer service expectations.
• Monitor support trends, escalations, and recurring incidents to identify root causes and operational improvements.
• Participate in scheduled on‑call escalation rotations and critical incident response activities as required.

Minimum Qualifications (one of the following):

• A Bachelor’s degree and five (5) or more years of relevant experience;
  OR
• An Associate’s degree and seven (7) or more years of relevant experience;
  OR
• A High School Diploma or GED and nine (9) or more years of relevant experience;
  OR
• An equivalent combination of education and experience, substituting one year of relevant IT experience for each year of required education.