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Senior CX & Commercial Analytics Lead

Job in Moore, Cleveland County, Oklahoma, USA
Listing for: Dobson Technologies
Full Time position
Listed on 2026-09-08
Job specializations:
  • IT/Tech
    Data Analyst
Salary/Wage Range or Industry Benchmark: 85000 - 120000 USD Yearly USD 85000.00 120000.00 YEAR
Job Description & How to Apply Below

Dobson Technologies is seeking a Senior Analyst to own the customer experience and commercial analytics. You will manage the Qualtrics NPS program, design surveys, and ensure automated, reliable reporting that informs leadership decisions.

You will build and maintain KPI scorecards for Customer Care, Back Office, and Service Delivery, partner with Finance and IT, and translate data into actionable insights for growth and efficiency. This role emphasizes automation and data integrity.

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Position Requirements
10+ Years work experience
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