ERP Business Systems Analyst

• Support assigned enterprise applications
• Analyze business and system issues
• Document business, functional, and system requirements
• Assist with system configuration
• Participate in project execution and implementation activities
• Serve as a liaison between business users and IT
• Provide application support, incident resolution, functional analysis, testing assistance, and customer communication
• Document current-state and future-state processes, gaps, enhancements, test scenarios, and user acceptance criteria
• Evaluate application functionality and elevate complex process or architecture questions
• Provide day-to-day application support, incident resolution, problem analysis, service restoration, and system administration
• Communicate system status, scheduled maintenance, downtime, service interruptions, and system changes
• Assist with testing, issue tracking, data validation, user documentation, implementation support, and post-go-live stabilization
• Identify recurring system issues, user pain points, process inefficiencies, and opportunities to improve supportability or usability
• Troubleshoot enterprise applications, Microsoft technology platforms, databases, and application integrations
• Support Microsoft Dynamics CRM, ERP, or comparable enterprise systems, including setup, configuration, troubleshooting, and integration-related issue resolution
• Use SQL or reporting tools to research data issues, validate results, and support testing
• Support technology solutions across business units, functional areas, and international locations
• Perform other duties as assigned to support business needs and technology service delivery

• Bachelor's or Associate degree in Information Systems, Management Information Systems, Business, Computer Science, or related field; equivalent demonstrated experience may be considered
• 3-5 years in business systems, application support, business analysis, or related IT roles
• General knowledge of database development and management, preferably Microsoft SQL
• General understanding of enterprise applications hosted on internal or enterprise infrastructure
• Strong communication, interpersonal, analytical, and customer-service skills
• Ability to work with users and IT team members across levels, functions, and locations
• Ability to participate in on-call support for system failures or issues that may interrupt system operations
• Demonstrated expertise of Microsoft Dynamics 365 Finance & Operations (D365 F&O)
• Extensive experience supporting and optimizing business processes within Manufacturing, Supply Chain, and Warehouse Operations
• Advanced knowledge of Master Planning, Production Control and Production Planning, Inventory Management, and Advanced Warehouse Management (WMS)
• Experience working directly within manufacturing, planning, inventory, warehouse, or supply chain operations
• Actively support Corporate HSE philosophies, policies, and procedures
• Follow applicable quality system requirements and support standard work, documentation, and continuous improvement expectations
• Protect confidential company, customer, employee, and system information

Demonstrates expertise in Microsoft Dynamics 365 Finance & Operations (D365 F&O) and application support, with a strong focus on optimizing business processes in Manufacturing, Supply Chain, and Warehouse Operations. Proficient in analyzing business and system issues, documenting requirements, and providing effective communication between business users and IT.

• Microsoft Dynamics 365 Finance & Operations (D365 F&O)
• Application Support
• Business Analysis
• SQL
• Manufacturing and Supply Chain Operations

• Business Systems Analysis
• Application Configuration
• Database Development
• Incident Resolution
• Functional Analysis
• Testing Assistance
• Data Validation
• Process Improvement
• System Administration
• User Acceptance Testing

• Strong Communication Skills
• Interpersonal Skills
• Analytical Skills
• Customer-Service Skills

• Manufacturing
• Supply Chain
• Warehouse Operations
• Master Planning
• Production Control
• Inventory Management
• Advanced Warehouse Management (WMS)
• Corporate HSE
• Quality System Requirements
• Continuous Improvement

• Microsoft Dynamics CRM
• Microsoft SQL
• Reporting Tools
• Enterprise Applications