Claims Senior Subrogation Specialist - Inbound

Claims Senior Subrogation Specialist – Inbound

The Senior Subrogation Specialist is responsible for the technical evaluation, negotiation, and settlement of complex subrogation files regardless of the recovery or intake channel. Primary functions include identifying and pursuing recovery opportunities (Outbound), resolving incoming carrier demands (Inbound), and managing the full lifecycle of Arbitration filings. The specialist manages a diverse portfolio—including Medpay Trust, Government, and specialized loss types—while serving as a formal Arbitration Panelist to resolve industry disputes.

• Arbitration Prep & Filing: Prepare and file high‑quality intercompany arbitration contentions through Arbitration Forums (Arb Forums) when negotiations reach an impasse.
• Manage and oversee all litigated subrogation files, coordinate with legal counsel and vendors for Medpay Trust, Property, Product Liability, and complex legal issues.
• Universal Communication & Negotiation: Interact with third‑party insurance carriers, legal counsel, government entities, and internal stakeholders to negotiate and resolve inbound subrogation demands and outbound recovery efforts.
• Specialized Loss Recovery: Identify and pursue recovery for specialized losses, including Medpay Trust, Property, Watercraft, Motorcycle, commercial semi‑truck, Government, and Product Liability claims.
• Technology & Systems: Utilize E-Subro Hub, Arbitration Forums, and specialized claims/appraisal systems for electronic documentation exchange and high‑limit payment processing.
• Arbitration Industry Leadership: Serve as a required Arbitration Forums (AF) Panelist, reviewing and deciding on complex intercompany arbitration cases filed by other member carriers.
• Liability & Damage Assessment: Evaluate and determine liability and damages for high‑complexity files across all markets, addressing comparative liability disputes, policy limit issues, and negligence principles.
• Evidence & Verification: Identify and obtain necessary internal and external documentation, including police reports, repair estimates, and payment histories.
• Inbound Technical Review: Review and validate incoming demands for Watercraft, Motorcycle, commercial semi‑truck, and Real Property losses to meet “Straight‑Through” processing criteria.
• Member Advocacy: Proactively contact insured members to provide status updates on subrogation and recovery efforts.
• Administrative Excellence: Maintain accurate records in all specialized subrogation systems to track productivity, savings, recovery rates, and file quality.

• Bachelor’s equivalent combination of education and experience.
• 4–6 years of experience, with at least 3 years of claims liability experience.
• Required previous experience with E‑Subro Hub and Arbitration Forums.
• Advanced knowledge of claims administration, subrogation principles, and negligence laws across all markets.
• Excellent written communication skills for drafting complex arbitration contentions and legal correspondence.
• Proficient in Microsoft Office suite, claims systems, appraisal systems, and E‑Subro Hub.
• Strong organization and planning proficiency to manage complex litigation and arbitration timelines.
• Advanced interpersonal and negotiation skills.
• Successful completion of Foundation and Arbitration Handling training.
• Property and Casualty Insurance License, valid in the selling state (Texas required; ability to obtain NH, VT, and KY licenses as needed).
• Occasional travel to off‑site business meetings or conferences.

$64,500 – $86,100 annually, with eligibility for incentive program based on performance.

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.