Experienced Personal Lines Account Manager

Job Description

Cobble Insurance Agency is seeking an experienced Personal Lines Account Manager to join our team in Moore, Oklahoma. This is a service-focused position for someone who already understands personal lines insurance and can confidently manage customer needs with minimal supervision.

Cobble Insurance Agency is seeking an experienced Personal Lines Account Manager to join our team in Moore, Oklahoma. This is a service-focused position for someone who already understands personal lines insurance and can confidently manage customer needs with minimal supervision. We are looking for a dependable, organized, and proactive insurance professional who enjoys helping customers and taking ownership of service requests from start to finish.

As our agency continues to grow, this position will play an important role in maintaining excellent service for our existing customers while allowing other team members to focus more heavily on new business, cross-selling, and client winback opportunities.

• Annual Base Salary Based on Experience
• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Mon-Fri Schedule
• Hands on Training
• Life Insurance
• Paid Holidays
• Employer Paid Licensing/CE

• Service existing Personal Lines customers, primarily auto and homeowners accounts
• Process policy changes, endorsements, additions and removals of vehicles and drivers
• Handle billing questions, mortgagee changes, , evidence of insurance, and policy document requests
• Assist customers with renewal questions, coverage questions, cancellations, and reinstatement issues
• Communicate with insurance carriers regarding underwriting and service needs
• Clearly explain premium and coverage changes to customers
• Document customer interactions and policy activity accurately
• Follow service requests through completion rather than simply passing work to another team member
• Identify potential coverage gaps, cross-sell opportunities, and retention concerns
• Help retain customers by looking for solutions when they are considering leaving
• Assist with claims questions and direct customers appropriately
• Work closely with the Personal Lines team to keep service work organized and completed promptly

• 5+ years of Personal Lines insurance agency experience preferred
• Active Oklahoma Property & Casualty insurance license preferred

• Strong knowledge of personal auto, homeowners, dwelling fire, umbrella, and related Personal Lines products
• Comfortable working with multiple insurance carriers
• Strong customer service and communication skills
• Ability to handle difficult or frustrated customer conversations professionally
• Strong attention to detail and follow-through
• Able to prioritize and manage a steady service workload
• Comfortable working independently without constant supervision
• Team-oriented, dependable, and coachable
• EZLynx experience is a strong plus
• Agency Zoom or similar CRM experience is a plus

Cobble Insurance, a multi-award-winning independent agency, is seeking energetic professionals! We provide comprehensive personal & commercial insurance across 8 states, dedicated to client savings and exceptional service. Join our dynamic team and help us continue our legacy of excellence in the insurance industry.