Quality Assurance Supervisor

Job Description

The Quality Assurance Supervisor will perform random case reviews to evaluate Telecommunicators performance of receiving and handling calls for service and/or dispatching in accordance with established PSAP policies and procedures. The results of these reviews ensures that Blair County Department of Emergency Services is compliant with PEMA Standards Law Title 35, 911 training, Certification and Quality Assurance/Quality Improvement Requirements.
Telecommunicator Supervisor will oversee the 911 Emergency Communication Center operations; to supervise Telecommunicators and coordinate 911 Center operations with emergency service providers.

High school diploma or equivalency degree required. Must meet minimum requirements as a certified telecommunicator, including active certifications in cardiopulmonary resuscitation (CPR), automated external defibrillator (AED), emergency medical dispatching (EMD), emergency police dispatching (EPD), and emergency fire dispatching (EFD), and emergency medical technician and hazmat training. Must be certified through CLEAN/NCIC. Working knowledge in computer-aided dispatch (CAD) required. Comprehensive knowledge of theories, principles, techniques, and practices of public safety communications environment.

Considerable knowledge of police, fire, emergency medical service, and emergency management operations. Minimum of three years progressive work experience in 911 services, two years supervisory experience; knowledge of principles of management; ability to plan, delegate, and oversee work. Must possess comfort making decisions independently. Demonstrated experience setting schedules and meeting deadlines.

Competitive benefits package starts first of the month following 30 calendar days and includes 90% employer-paid PPO healthcare with three-tier pharmacy and vision components, pension plan, public employer's equivalent of 401(k), term life insurance, short-term disability, a menu of voluntary benefits that includes dental and Aflac, 14 annual holidays, and other time-off provisions. Hiring range for this nonunion, nonexempt position is $26.20/hour x scheduled 40-hour workweek.

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