Vice President of RCM Operations

Vice President of RCM Operations page is loaded## Vice President of RCM Operations locations:
Oklahoma, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R0040744
** Executive Leadership Responsibilities
**** Enterprise Revenue Cycle Strategy
*** Define and execute the
** enterprise operational strategy
** for revenue cycle services across Ambulatory and Hospital client segments.
* Drive the operational roadmap that supports
** revenue growth, margin expansion, and service scalability**.
* Partner with executive leadership to align RCM operations with the company’s
** strategic growth and market expansion objectives**.
* Identify and implement initiatives that accelerate
** cash performance, operational efficiency, and client value delivery**.
** Financial Performance & EBITDA Accountability
*** Own operational performance supporting **$45M in annual revenue**, ensuring consistent achievement of financial and operational targets.
* Drive improvement across core RCM performance metrics including:  + Days Sales Outstanding (DSO)  + AR aging and backlog management  + Clean claim rate  + Net collection rate  + Denial rate and appeal success  + Cash acceleration and revenue yield
* Identify and eliminate
** revenue leakage across the revenue cycle**.
* Partner with Finance on
** budgeting, forecasting, margin improvement initiatives, and cost optimization**.
* Implement scalable operational models that improve
** productivity, quality, and profitability**.
** Global Operations Leadership
*** Provide executive leadership for a
** 700+ person global workforce
** operating across the
** U.S., India, and the Philippines**, supported by multiple external contracting firms.
* Oversee operational performance across all core revenue cycle functions including:  + Coding  + Patient services / call center operations  + Credentialing and provider enrollment  + Charge entry and billing/data entry  + Payment posting  + Claims follow-up  + Denials management  + Appeals
* Establish governance and accountability structures across
** onshore, offshore, and vendor-delivered operations**.
* Lead workforce strategy including
** capacity planning, staffing models, vendor utilization, and global labor optimization**.
** Operational Transformation & Process Excellence
*** Drive enterprise-wide
** operational transformation initiatives
** to modernize and scale revenue cycle operations.
* Implement standardized operating models including:  + Enterprise SOPs  + Quality assurance frameworks  + Productivity benchmarks  + Workflow standardization  + Global performance management
* Lead continuous improvement initiatives using
** Lean, Six Sigma, and data-driven operational methodologies**.
* Champion adoption of
** automation, AI-enabled RCM technologies, and robotic process automation (RPA)
** to improve efficiency and accuracy.
** Technology & Multi-Platform Operational Enablement
*** Provide operational oversight across
** 30+ EHR, practice management, and billing platforms
** supporting a diverse healthcare client base.
* Partner with Product, Technology, and Engineering teams to:  + Improve system interoperability  + Enable automation and workflow orchestration  + Enhance analytics and reporting capabilities  + Reduce manual operational dependencies
* Support technology-enabled revenue cycle innovation that differentiates the organization in the market.
** Client Delivery & Strategic Partnership
*** Serve as the senior operational leader responsible for
** client delivery excellence and SLA performance**.
* Partner with Client Success and Account Management teams to drive:  + Client satisfaction and retention  + Transparent performance reporting  + Proactive issue resolution  + Strategic operational improvements
* Participate in
** executive-level client governance meetings, QBRs, and escalation management**.
* Support
** sales and growth initiatives**, including participation in RFP responses, operational due diligence, and new client onboarding strategies.
** Analytics, Reporting & Operational Intelligence
*** Establish enterprise performance dashboards and reporting frameworks that provide
** real-time visibility into revenue cycle performance**.
* Leverage analytics to drive improvement across:  + Payer performance  + Denial root causes  + AR aging trends  + Workforce productivity  + Client financial outcomes
* Deliver
** executive-level reporting and insights
** to C-suite leadership and board stakeholders.
** Organizational Leadership & Talent Development
*** Build and lead a
** high-performing global leadership team
** including Directors, senior operational leaders, and functional experts.
* Establish leadership development programs that strengthen
** organizational depth and succession planning**.
* Foster a culture centered on:  + Accountability  + Operational excellence  + Continuous improvement  + Client-centric service delivery
* Drive workforce engagement within a
** large-scale remote and distributed workforce model**.Harris provides mission…