Lead Director, Project Program Management

Position Summary

The Lead Director, Vendor Implementations will lead a team of Senior Managers responsible for executing complex vendor implementation programs for Aetna Interoperability. Working with the Business General Manager, this role is accountable for executing the strategy, providing leadership direction for implementation delivery, and ensuring the team drives strong execution, governance, risk management, and stakeholder alignment.

• Lead, coach, and develop a team of Senior Managers who oversee vendor implementations.
• Set implementation priorities, operating rhythms, and delivery expectations across the team.
• Ensure implementation programs are managed with clear governance, milestones, risk management, and escalation pathways.
• Support Senior Managers in driving alignment across business, operational, technical, and vendor stakeholders.
• Partner with internal leaders and external vendors to resolve issues and maintain delivery momentum.
• Establish clear reporting, portfolio visibility, and executive‑ready status updates.
• Monitor resource needs, portfolio risks, and cross‑program dependencies.
• Strengthen implementation processes, tools, and best practices to improve consistency and scalability.
• Foster a team culture grounded in development, collaboration, accountability, and continuous improvement.

This leader is able to lead through others while staying close enough to the work to identify risks, remove barriers, and improve execution quality. They build trust, create accountability, and help Senior Managers grow while maintaining momentum across a complex portfolio.

• 10+ years of experience leading complex programs, implementations, or strategic initiatives.
• Experience managing people leaders or senior individual contributors in a matrixed environment.
• Experience overseeing third‑party vendor implementations or large cross‑functional delivery efforts.
• Strong people leadership skills, including coaching, performance management, and team development.
• Strong program and portfolio leadership skills, including governance, prioritization, and risk management.
• Demonstrated ability to influence senior stakeholders and align multiple functions.
• Strong written and verbal communication skills.

• Experience leading enterprise‑scale Interoperability implementations or transformation efforts.
• Experience building or evolving implementation operating models and delivery governance.
• Familiarity with change management and stakeholder engagement.
• Advanced degree or relevant program management certification.

Bachelor’s degree or equivalent experience.

The typical pay range for this role is: $ - $.

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.