Assistant Store Manager

This job is located at: 1447 N. Lewis Ave., Tulsa, OK 74110

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative and assists the Store Manager in the store's day‑to‑day operations. In the absence of the Store Manager, the Assistant Manager is responsible for directing the activities of all team members.

• Maintain exemplary customer service within the store and build relationships with customers so they will choose to do business with us again.
• Establish a strong customer service culture within the store.
• Assist the Store Manager in implementing strategies to help meet store goals and objectives.
• Assist the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform the responsibilities of a Customer Service Representative and supervise CSR activities in the absence of the Store Manager, including transaction processing, maintenance of cash drawers, and cash handling procedures.
• Analyze financial statements and trends to increase and maximize sales.
• Market within the community to increase market share and store revenues.
• Resolve customer complaints for increased customer satisfaction.
• Assist the Store Manager with managing schedule, cash, and store audits.
• Review all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Help maintain a neat and clean store environment for customers and team members.
• Other duties as assigned.

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability, willingness, and confidence to engage with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency required.
• English/Spanish bilingual is a plus.

• Must be able to sit and/or stand for extended periods.
• Must be able to lift up to 15 lbs. with little assistance.
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers.

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at  to make arrangements.

The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.