Recovery Analyst

Premium Recovery Analyst I

The primary responsibility of the Premium Recovery Analyst I is to collaborate directly with insureds to collect outstanding Premium Audit and Deductible balances within a customer service–focused environment.

• Support the overall management of Admiral Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, tracking agent collection activities to ensure all deadlines are met and reviewing files for external collection.
• Establish and maintain a professional relationship when contacting insureds and/or general agents for payment resolution; perform all calls and emails in a polite, professional and courteous manner.
• Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment; balance the need to collect while fostering a strong customer relationship.
• Effectively handle high volume of inbound and outbound insured and agent calls.
• Partner with insureds and agents to establish payment arrangements to rectify past‑due A/R balances.
• Investigate and resolve complex billing issues with payments, cash application, reconciliations and system‑related issues through collaboration with cross‑functional teams.
• Apply problem‑solving skills to address and resolve insured premium audit disputes.
• Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency.
• Perform full‑cycle agency account billing, including reconciling and allocating cash receipts, processing agent payments, and answering AR inquiries.
• Create and monitor monthly reports to present to management.
• Interact with team members to encourage and foster a positive work environment.
• Perform other related duties or special projects as assigned by company leadership or as situations dictate.

• High school diploma or GED equivalent required; 2 years of insurance‑related experience or training, including basic knowledge of insurance policy and premium transactions, is a plus.
• College degree in Business Administration, Finance, or Accounting preferred.
• Completion of general insurance courses or general accounting courses preferred.
• Strong customer service background, working in a fast‑paced professional environment.
• Knowledge and basic proficiency with computer programs in a Windows environment, including Word, Excel, and email.
• Sound judgment and decision‑making skills.
• Ability to apply common sense and understand instructions furnished in written, oral or diagram form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to handle confidential information.
• Proficiency using Microsoft Office Suite, with a strong background in Excel.

The Company is an equal employment opportunity employer.