Sr Employee Relations Consultant

Freedom Mortgage

Moorestown, New Jersey, United States of America

Human Resources

Full time

Remote

The Sr. Employee Relations Consultant is responsible for working with employees and leaders to provide effective solutions related to performance management, compliance, investigations, policy management, and employee relations or support. This role carries out the vision of the Employee Relations team to develop, implement, and manage complex Human Resources policies, programs, and processes intended to foster a positive, compliant work environment and promote employee engagement.

• Employee Relations & Performance Management:
  • Provide consultation to employees and managers on complex policy matters; handle escalated queries from employee-initiated HR tickets, department inboxes (ex: Tier 1 &
    2).
  • Provide expertise & guidance while providing case management for escalated or complex queries requiring direct ER/Legal intervention (Ex: Tier
    3).
  • Provide feedback and coaching to managers and business leaders on employee issues related to performance, policy violations, & workplace accommodations; address escalated issues as needed.
  • Review complex manager-initiated performance related actions for compliance with company standards & ensure consistent application of designated performance standards. Provide HR approval for employee delivery and ensure proper tracking, reporting, and follow-up as necessary. Appropriately elevate as needed.
  • Conduct effective, consistent, & compliant investigations in accordance with company policy for complex employment related claims made by current or former employees, as raised by external agencies, or received through litigation. Review investigative facts with ER and HR Leadership and/or internal legal counsel. Ensure adequate investigation summaries are completed to appropriately document the case, and effectively adjudicate the claim. Guide leaders and HR Business Partners on appropriate actions following conclusion of an investigation.
  • Provide support to legal team on relevant employment related matters, including document preservation, internal investigations, and litigation preparation. Respond to all legal depositions and inquiries in a timely and compliant manner.
  • Provide support to Business leaders, HR Business Partners, and other stakeholders in the review and approval of reductions in force. Partner with ER Leaders and Legal to conduct necessary impact analyses, ensure compliance with any federal or state WARN requirements, and provide tracking and approval for all severance and separation related documents.
  • Provide centralized review and approval for involuntary terminations; ensure consistent application of rehire eligibility standards. Appropriately elevate as needed.
  • Review & provide feedback to ensure onboarding and offboarding documents & processes are compliant.
  • Support Recruitment with any related applicant/candidate matters through the application, interview, or onboarding process (pre-hire), and partner with HR Compliance team for any background investigation related issues.
  • Provide rehire eligibility review as requested by the recruitment team for former employees who apply to a posted position. Appropriately elevate as needed.
  • Support company diversity, equality, and inclusion programs.
• HR & Employee Leave Management & Accommodation Support:
  • Serve as centralized HR contact for all employee leave and accommodation requests (FMLA, ADA, PWFA, State Sick Leave); handle escalated or more complex leave and/or accommodation requests.
  • Facilitate business discussions in the interactive process with employees and the Leave Management team to ensure employee accommodation requests are processed and reviewed in a compliant manner. Escalate to internal legal counsel as needed.
  • Support business continuity efforts in times of crisis or natural disaster. Partner with internal Risk, Business Continuity, Legal, HR Business Partners, HR COE's, HR Leadership, and Company Communications teams to ensure company response is consistent and supports the company's policies, procedures, and mission.
• Training & Administrative Duties:
  • In partnership…