Network Operations Center
Job in
Moorestown, Burlington County, New Jersey, 08057, USA
Listed on 2026-08-22
Listing for:
Tier4 Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Infrastructure & Network Monitoring: Utilize tools like Solar Winds (preferred),
Splunk
, and Logic Monitor to monitor system performance, file transfers, and network health. - Incident Management & Response: Perform Tier 2 triage
, identify root causes, escape issues appropriately, and coordinate with the Systems Team for resolution. - System & Application Monitoring: Work with in-house applications (Excel-based tool on a jump server), Google Meet (always active on the server), and Command Center Monitors (CCM) for customer experience.
- Issue Identification & Resolution: Execute test transactions, determine alert routing, and apply runbooks to troubleshoot issues.
- Service Desk Support: Assist with Service Desk tasks, incident ticket management, and change control processes. Transitioning to Service Now in 18 months.
- System Administration: Log into servers, access applications, and perform tasks like recycling application pools when needed.
- Documentation & Runbooks: Maintain and update operational procedures on G-NOC Webspace to support ongoing operations.
Skills & Experience:
- Experience with Solar Winds for monitoring (nice to have).
- Knowledge of Splunk (for reporting/errors) and Logic Monitor is beneficial.
- Strong background in IT infrastructure & network monitoring with transferable knowledge.
- Familiarity with ITIL & ITSM best practices.
- Experience with incident ticketing systems (Service Now experience is a plus).
- Understanding of change control processes
.
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