Security Command Center (SCC) Assistant Manager

SOC Operator

The Security Command Center (SCC) Assistant Manager assigned to the Company Moorestown, New Jersey has responsibility to manage all day-to-day operations, and all personnel assigned to the Security Command Centers (SCCs) in both Newark, NJ and Moorestown, NJ.

Full time
Tuesday to Saturday
10:00am to 6:00pm

Pay Rate $37.00

Specific

Responsibilities and Duties:

• Assist with the management of day-to-day operations of the Security Command Center in Newark, NJ and Moorestown, NJ.
• Required to be on call after hours on a rotating basis to support SCC operations and Business Assurance & Resilience (CS&P) needs.
• Responsible for ensuring the coordination of maintenance and repair activities for access control and Closed-Circuit TV (CCTV) systems with the Company’s outsourced security integrators and other resources internal to PSEG.
• Review subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Ensuring that all shifts are staffed with qualified personnel.
• Supervise training programs that enhance duties, responsibilities, and conduct operator performance.
• Assist the SCC Manager in managing and planning security operations to safeguard premises and employees against risk of unauthorized entry, fire, theft, vandalism, terrorism and criminal activities.
• Assist in the resolution of problems and/or conflicts and maintain open communication with the CS&P management, including providing regular written and oral reports to ensure satisfaction.
• Continuous review of existing and new security procedures, to ensure the client has appropriate control and monitoring features to minimize risks for assigned responsibilities.
• Assist in the preparation of required daily, weekly and monthly activity reports for submittal to Company representatives.
• Assist in the establishment of process performance metrics; tracking, analyzing and reporting performance in terms of quality, safety, cost, and customer satisfaction.
• Maintain flexibility in shift assignments as needed to ensure that job responsibilities are completed.
• Provide additional services as defined by Company’s authorized personnel.
• Provide support to the internal investigative processes, including the preparation of access control records and CCTV recordings.
• Assure the maintenance of regulatory compliance for regulations including NERC CIP.
• Aid in assuring 0 undetected breaches of company property monitored by the Security Command Center.
• Ensure that operators are alert and fit to perform duty.
• Periodically monitor live video of the Security Command Center to ensure operators are alert and attentive to console operations.

• AMAG NERC Access Control:
  Shall consult on area set up and configuration, including implementation of access control lists. Shall assist with the configuration and routing of alarms. Shall assist with pre-implementation, acceptance, commissioning, implementation, and functionality testing.
• Dataminr External Situational Awareness Tool:
  Shall assist SCC Manager with functions below:
  Maintenance of lists of facilities monitored by the Dataminr (Crime, risk, and incident data collection application) service. Management of alert perimeters for each facility. Development and management of alert profiles for Profiles.
• AMAG/Symmetry Access Control Integration System:
  Shall perform pre-implementation, acceptance, commissioning, implementation, and functionality testing as needed. Responsible for development of new procedures and review and update of existing procedures. Shall coordinate remediation with internal and external partners as needed.

• Shall assist SCC Manager with functions below: organize and compile records required to ensure auditable compliance with regulatory requirements. Perform audit tasks as requested by CS&P and other entities internal to Company. Develop methods to extract data from the access control system to support audit processes. Ensure that Security Command Center Operators are familiar with regulatory requirements and how they relate to their day to day duties.
• Shall manage activities of…