Senior Automotive Service Advisor Weekends Off | Mooresville

Senior Automotive Service Advisor | Up to $100K & Weekends Off | Mooresville

• Full-time
• Department:
  North Carolina

Christian Brothers Automotive

• Pay from $70k -$100k annually for highly qualified candidates
• Closed Every Weekend to spend time with family & friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Appreciation Events
• Chaplain Care Support Available
• Employee Point Store Access — Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Dave Ramsey Smart Dollar program

Senior Automotive Service Advisor

688 Brawley School Road, Mooresville, United States, 28117

As a Senior Automotive Service Advisor with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

• Greet every guest with hospitality and respect
• Present clear, understandable repair recommendations
• Manage workflow to ensure efficiency and technician productivity
• Sell required services with integrity
• Maintain a positive, team-focused attitude
• Communicate professionally in person and over the phone
• Build long-term relationships between yourself, the store, and the guest
• Coordinate and participate in guest service activities
• Shuttle guests in a CBA-branded vehicle
• Ensure all repairs meet proper specifications
• Work as a team and assist others as needed
• Maintain accurate repair orders and strong communication standards
• Ensure high-quality DVI completion and appropriate follow-up
• Follow up on declined work appropriately
• Monitor car count efficiency and help drive weekly targets (~85+ vehicles per week)
• Support financial performance by managing parts/labor margins and contributing to GP% goals
• Help drive ARO targets ($625+), Sales Success %, and maintain an NPS of 84%+
• Support and reinforce process discipline at the front counter
• Identify workflow or operational inefficiencies and recommend improvements
• Assist in training and mentoring junior advisors and support staff
• Lead by example in professionalism, accuracy, and integrity

• Upbeat, honest, self-aware individual with a strong internal drive
• Experience sourcing accurate parts, building tickets, and presenting repairs
• Proficiency with Windows-based software and automotive applications (Tek Metric, Parts-Tech, etc.)
• Experience in an automotive customer service, service sales, or Service Writer/Advisor position
• Proven ability to consistently achieve high ARO performance ($600+ range)
• Ability to maintain strong gross profit margins (58%+) and operate effectively in a high-volume environment
• Strong understanding of the automotive repair sales process
• ASE Service Consultant certification is a plus
• Ability to analyze performance metrics and adjust accordingly
• Leadership experience preferred

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.