Account Manager - Lowes

Overview

Interoceanic Corporation (IOC) is a marketer and distributor of fertilizer products. We have cultivated a solid network and have operational capacity spanning decades of domestic and international exposure. Combining our global market experience and service first philosophy, we've helped our customers grow since 1983. Rooted in industry traditions, our business is grounded in excellent service. The IOC family of companies is always growing.

At the same time, our unique entrepreneurial spirit propels the scope of our capabilities while offering our highly valued employees the opportunity to grow, develop and showcase their individual talents. The IOC family of companies now includes PCI, Chimico Rail, Chimico Logistics, Rapid Plant Nutrients, & Spring Valley.

Location:

Charlotte/ Mooresville, NC

The Account Manager – Lowes plays a critical role in protecting revenue, margin, and customer relationships by ensuring executional excellence across one of IOC’s most complex and demanding retail partnerships. They have ownership over day-to-day execution, operational performance, and cross-functional coordination of the Spring Valley business s role serves as the central point of accountability for program execution, item readiness, order accuracy, and vendor compliance, ensuring Lowes standards are consistently met while supporting long-term account growth.

The ideal candidate is detail-oriented, highly organized, and eager to offer their expertise in retail account management.

• Account Management, Execution, and Strategy
  Execute sales programs, promotions, seasonal initiatives, and new product launches for Lowes Home Improvement.
• Lawn & Garden programs
  Manage annual programs for lawn & garden products under both Spring Valley and private label brands.
• Item setup and compliance
  Own Lowes retailer systems and portals related to item setup, pricing, promotions, forecasting inputs, and compliance requirements.
• Vendor performance
  Track and manage vendor performance metrics including OTIF, ASN accuracy, routing compliance, fill rates, and scorecard performance; proactively resolve and escalate issues to minimize cost and service risk.
• Regional programs
  Support Lowes consumer and Pro channel initiatives, including regional programs and field-driven opportunities where applicable.

• Reviews & Product Assortment Management
  Drive preparation and execution of assortment reviews, line reviews, and resets, ensuring all materials, data, and timelines align with Lowes expectations.
• Launch readiness
  Coordinate and manage item setup, documentation, pricing, compliance requirements, and readiness activities to support successful launches.
• Launch concepts
  Translate new product concepts into executable launch plans, ensuring accuracy, completeness, and on-time delivery.
• Risk management
  Track key milestones and proactively address risks that could delay launches or resets.

• Collaboration & Cross-Functional Support
  Act as the execution partner to Sales, supporting account strategy, growth initiatives, and customer priorities.
• Cross-functional alignment
  Collaborate closely with supply chain, logistics, and operations teams to ensure accurate forecasting, on-time deliveries, and efficient replenishment.
• Marketing collaboration
  Partner with marketing on merchandising strategy, packaging development, planogram support, and promotional materials.
• Finance collaboration
  Work with finance to manage promotional funding, deductions, chargebacks, margin performance, and ROI analysis.
• Leadership support
  Support senior leadership in customer meetings, internal business reviews, and strategic planning discussions.

• Order Management & Execution
  Oversee end-to-end order management to ensure accuracy, compliance, and timely fulfillment.
• Policy familiarity
  Maintain strong working knowledge of Lowes policies, procedures, and operational systems, including replenishment and compliance processes.
• Coordination
  Coordinate with internal teams and external vendors to ensure alignment, execution consistency, and service excellence.

• Problem Solving & Troubleshooting
  Identify, troubleshoot, and resolve order, product, or operational issues quickly…