WCS Support Lead

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• Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA.
• Provide on-call support (weekly rotation) during non-business hours.
• Evaluate and increase application software effectiveness by suggesting best practices and identifying performance improvement opportunities.
• Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.
• Create reusable knowledge articles, how-to guides for commonly occurring issues.
• Provide solutions for recurring problems and track to closure.
• Participate in application design discussions and knowledge transfer sessions.

• Minimum 5+ Years of IBM Web Sphere Commerce Development or Support Experience
• Minimum 2+ Years of experience in production support for a customer facing ecommerce application
• Strong experience in problem diagnosis and creative problem-solving skills

• Ecommerce B2B and B2C functional knowledge
• Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis tools

All your information will be kept confidential according to EEO guidelines.