IT (includes 802.11 Instructional Trainer

Emerging Technology Support, LLC | Full time

Mooresville, United States | Posted on 11/27/2024

• Salary Based on qualifications and experience
• City Mooresville
• State/Province North Carolina
• Country United States

Emerging Technology Support, LLC was established in 2005 in Mooresville,NC. We provide subject matter expertise, training, and directsupport to a diverse group of targeted clientele. We are certified by the Department of Veterans Affairs as aService-Disabled Veteran-Owned Small Business (SDVOSB).

A blended role providing comprehensive IT technical support for the company and instructional training on 802.11 (WiFi) technology to clients.

This position will spend approximately 75% of its time delivering IT support services and 25% teaching students on 802.11 technical topics in a classroom,vehicle, and scenario-based training environment. Travel may be required, withan estimated 25% or more of the time spent away from the office.

• ProvidePC-related issue resolution.
• Maintain inventory and perform updates.
• Manage network infrastructure, including routers, switches, firewalls, and load balancers.
• Set-up and maintain an LDAP server for user accounts.
• Set up and maintain Virtual Machine servers.
• Ensure serverroom management (backups, updates, security patches).
• Implement sharedfile storage solutions with user access controls.
• Define and manageuser permissions for file shares.
• Support employeedesktops and laptops (OS installation, updates, troubleshooting).

• Teach clients on802.11 technical topics (Kali/Linux, Kismet, Wireshark, Aircrack Suite, Packet Data Analysis).
• Cover Applied Computers and Networking (Computer Hardware, System hardware, Packet Data Layers, Network Cables and connectors, VPN Setup).
• Design, develop,deliver, evaluate, and modify courses to meet student needs.
• Collaborate with faculty, staff, students, and clients to design training programs.
• Create and maintain standardized system images for student computers.