ServiceNow Analyst Fresher

• Assist in developing, configuring, and maintaining Service Now applications and modules.
• Support implementation of workflows, forms, catalogs, business rules, client scripts, and UI policies.
• Troubleshoot and resolve basic Service Now platform issues.
• Participate in testing, deployment, and release management activities.
• Support platform upgrades and patch implementations.

• Assist in identifying opportunities to automate manual processes.
• Develop basic automation scripts and workflows under supervision.
• Support integration efforts between Service Now and other enterprise systems.
• Contribute to process optimization and operational efficiency initiatives.

• Monitor platform performance and assist in issue resolution.
• Participate in incident, problem, and change management activities.
• Document configurations, procedures, and technical solutions.
• Provide user and stakeholder support for platform-related inquiries.
• Work closely with senior engineers, developers, and business analysts.
• Participate in Agile ceremonies including sprint planning, standups, and retrospectives.
• Communicate effectively with stakeholders regarding project status and support activities.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Equivalent combination of education and relevant experience may be considered.

• 0-3 years of experience with Service Now development, administration, or related platform support.
• Basic understanding of IT Service Management (ITSM) concepts.
• Experience with software development fundamentals is preferred.

• Basic knowledge of the Service Now platform.
• Familiarity with Service Now modules such as:
• Change Management
• Service Catalog
• Knowledge Management
• Understanding of workflow automation concepts.
• Basic troubleshooting and debugging skills.
• Experience using source control/version management tools.

• Service Now Certified System Administrator (CSA) certification.
• Exposure to Service Now Application Development.
• Knowledge of REST/SOAP APIs and integrations.
• Familiarity with Agile methodologies.
• Experience with Power Shell, Python, or other scripting languages.
• Knowledge of cloud platforms and enterprise IT operations.

• Problem Solving
• Analytical Thinking
• Customer Focus
• Learning Agility
• Attention to Detail
• Communication Skills
• Time Management

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies.

In addition, this role is eligible for the following benefits subject to HCL policies:

• medical
• dental
• vision
• pharmacy
• life
• accidental death & dismemberment
• disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.