Manager Store Operations - Execution

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

The primary purpose of this role is to oversee a team of Store Operations Consultants and Store Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned store operations client group. This role supports the day‑to‑day store operations, including sales, service, technology, omni‑channel, and store communications.

• Oversee the development and implementation of store improvement tools and processes, including workload planning and timelines.
• Provide coaching, feedback, and training to direct reports to help with their development and performance.
• Collaborate cross‑functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
• Schedule regular meetings with Store Operations Consultants and Store Operations Sr. Analysts to deliver field feedback and initiate processes for developing process improvements and recommendations.
• Utilize qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
• Provide regular written and verbal communication to Director Store Operations and/or assigned client groups on initiative updates.
• Identify and recommend vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
• Communicate continuous improvement solutions to Director Store Operations and assigned client group.
• Leverage customer‑facing technology to improve productivity and efficiency.
• Work directly with key stakeholders to deliver on business needs, often requiring time in the field.

• Bachelor’s degree in Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable.
• Other or equivalent years of experience in lieu of education requirement, if applicable.
• 6 Years of Related Industry Experience (Installation, Repair or US Home Improvement).
• 6 Years of Experience in data analytics, performance reporting.
• Demonstrated project management experience, such as Gantt Chart design and development.

• 6 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience).
• 2 Years of Experience with Service Provider Management Tools, such as Service Bench, Mappoint/Power Map, and Call Scheduling/Dispatch.
• 2 Years of Experience with Service Provider Capacity Management.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.