PROvider Rotation Specialist

Do your best work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

The PROvider Rotation Specialist is primarily responsible for completing specific activities in support of a defined centralized PROvider rotation management model. This includes performing research on the rotation change requests and completing the task in the portal. This role is held accountable to specific performance standards. The PROvider Rotation Specialist collaborates directly with Service Providers, field teams, and other stakeholders to complete work in a timely and accurate manner.

To be successful, the PROvider Rotation Specialist must have a customer‑first mindset, high attention to detail and accuracy, and be comfortable collaborating with multiple teams. In addition, the individual in this role has the desire to use various systems in a fast‑paced environment to complete work and must therefore be able to learn and utilize new systems and tools as needed.

• Research, identify and complete PROvider rotation activities in multiple systems as necessary
• Collaborate cross‑functionally to effectively gather information and complete assigned tasks or projects
• Validate PROviders have the appropriate licensing, certifications and insurance prior to completing the rotation activity
• Work within system‑based work queues to identify activities ready for review and execute the tasks associated with completing the activity
• Use various internal project management systems to obtain and verify information related to PROvider rotation change requests
• Review information provided by others for completeness and accuracy according to defined criteria
• Execute daily and weekly tasks as assigned ensuring attention to detail and working with the direct manager to resolve any competing priorities, open questions or concerns
• Assist in formalizing and documenting rotation management processes/procedures within the assigned area of responsibility and provide ongoing training support
• Provide weekly communication across stakeholders on rotation management progress, wins and challenges encountered
• Provide peers and leadership team with relevant and timely information when needed to support their decisions and work activities
• Identify and share continuous improvement recommendations to the manager that would positively impact customer, employee and PROvider experiences
• Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Organize work processes to ensure the most efficient workflow while collaborating with others (i.e., Service Providers, field teams, peers)
• Draw from experience supporting the program to offer ways to improve the process for the centralized rotation management model
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

• High school diploma or GED or equivalent years of experience in lieu of the education requirement, if applicable
• Up to 1 year in an office administrative environment, high‑volume retail, service support, or a similar work environment

• Bachelor’s degree in Business, Communications, Marketing or related field
• 2 years of experience in the remodeling or construction industry, Lowe’s store experience, or experience using MS Dynamics or similar CRM tools

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more…