Field Service Technician-Network

Field Service Technician – Network

Job at TDS Telecommunications LLC.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will perform work associated with splicing and maintaining outside‑plant facilities and equipment, installing and maintaining aerial, buried, and/or underground fiber optic and copper cable. You will have knowledge of commonly used concepts, practices, and procedures within telecommunications and will have direct, face‑to‑face contact with our customers, proactively selling TDS services and products.

• Install, troubleshoot, test, splice, repair, and maintain telephone equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products for new and existing customers.
• Identify defective cable using test equipment and repair buried, aerial, underground, and customer cable. Locate cable and fiber in response to customer requests and construction needs.
• Perform pole climbing and operate construction equipment.
• Mark company underground and buried facilities to prevent damage and maintain an orderly log of all location requests.
• Perform cable fault acceptance tests on newly constructed facilities.
• Provide troubleshooting support techniques and responses to “trouble” dispatches.
• Support record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service and proactively educate and sell TDS products and services.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside‑plant facilities.

• 1+ year basic technical telecommunications experience OR current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation, or switch training.
• Valid driver’s license.
• Follow TDS attendance guidelines to meet business needs.

• Must successfully complete customer‑specific requirements, including background checks administered by the customer.
• Available for on‑call/standby responsibilities, occasional travel, and overtime.
• Pass all components of the Safety Course curriculum and maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services, including inside wiring, internet, bonding, grounding, fiber optic transmission, structured wiring, and more.
• Experience with computer applications: databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, Word, Excel, Explorer, CD‑ROMs.
• Work independently with little supervision.
• Demonstrated customer service, sales, and communications skills.
• Proven organizational and multi‑tasking skills.
• Ability to operate vehicles with manual transmissions.

Residence within a 60‑minute driving distance from the Mooresville, NC warehouse at 420 S Academy St, Mooresville, NC 28115.

Requires sitting, standing, writing, operating a computer, communicating with customers, moving, reaching, stooping, kneeling, crouching, crawling, balancing, climbing, and lifting up to 50 lbs (occasionally 100 lbs). Work may be outdoors, in mechanical or equipment rooms, with exposure to moving mechanical parts, heavy equipment, and extreme weather.

Associates scheduled to work 20 or more hours per week have access to:

• Medical, Dental, and Vision coverage
• Life insurance, 401(k) plan
• Generous vacation & paid sick leave
• Seven paid national holidays & one floating holiday
• Paid parental leave (6 weeks after 12 months)
• Adoption & survivacy assistance
• Employee assistance & wellness programs

Associates working 30 or more hours per week also have access to:

• Short‑term & long‑term disability, TDS service discounts, education assistance, paid volunteer time.

TDS is committed to EEO and values the difference of backgrounds, experiences, and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Salary: $25.13/Hr. – $37.69/Hr. Actual offers based on skills, qualifications, experience, location, and role‑specific competencies.